KTek Resourcing · 3 weeks ago
Practice Manager (Multiple Locations - TX, NC, GA, FL, AZ, MA, DC/Northern VA, OH, TN, CO, NJ, NY, CA)
United States
Full-time
Remote
Lead/Staff, Director/Executive
8+ years expKTek Resourcing is seeking a Practice Manager who will be a senior services leader responsible for the health, growth, and delivery excellence of a defined Professional Services practice. The role involves managing revenue performance, delivery quality, and capacity planning while mentoring teams and aligning business outcomes with customer needs.
HealthcareHuman ResourcesHealth CareMedicalStaffing Agency
Hiring Manager
Govind Singh Panwar
Responsibilities
Own PS revenue and margin performance for the assigned practice, including commit and best-case forecasts by theater/segment
Maintain a clear view of pipeline, bookings, utilization, and backlog, partnering with Sales, CS, and Finance to ensure targets are met
Review and approve SOWs, estimates, and delivery models to ensure they are deliverable, profitable, and aligned to practice capabilities
Participate in or lead opportunity reviews to validate scope, assumptions, and staffing plans for higher-risk or higher-value deals
Provide oversight across active engagements, ensuring status, stage, and risk in FinancialForce and other systems are accurate and up to date
Engage directly when projects are yellow/red or 'stalled,' partnering with EMs and Account Teams to re-engage customers or reshape delivery plans
Ensure adherence to core delivery processes, including daily updates, status reporting, change control, and project governance standards
Drive standardization of artifacts and processes (project templates, governance models, handoff documents) across the practice
Provide delivery and leadership mentorship, helping EMs and consultants develop in areas such as stakeholder management, commercial acumen, and escalation handling
Partner with PS Leadership and Talent/Recruiting to hire, onboard, and retain top delivery talent in the region
Foster a culture of accountability, collaboration, and continuous improvement, aligned to Confluent values
Operate as a key partner to Sales and CS in strategic accounts, aligning PS plans with customer outcomes and adoption roadmaps
Support account planning and deal strategy, including positioning the right mix of PS roles, co-delivery models, and partner involvement
Collaborate with delivery partners to scale capacity, maintain quality, and ensure partner-delivered work meets Confluent standards
Participate in deal desk and exception processes for extensions, exchanges, and change orders, representing PS interests and delivery feasibility
Shape and communicate the practice strategy (offerings, skills, GTM focus) for the assigned region or domain
Contribute to or lead the creation of new or refined offerings, role-based scoping guidelines, and delivery playbooks
Capture and share success stories, reusable artifacts, and best practices, driving consistency and efficiency across the practice
Represent the practice in cross-functional forums (PS&E Transformation, Delivery Excellence, Partner strategy) and help roll out new processes and tools
Qualification
Required
Typically 8+ years in Professional Services, consulting, or delivery leadership roles for enterprise software/SaaS
3–5+ years of experience leading teams and/or managing a portfolio of customer engagements
Proven track record owning services P&L metrics (revenue, margin, utilization) at a regional, segment, or practice level
Strong experience overseeing multiple concurrent projects of varying complexity, including escalation management and recovery
Ability to translate company and PS strategy into actionable plans for a practice (targets, investments, hiring, and partner usage)
Comfortable engaging with Director/VP-level customer stakeholders and internal leaders
Demonstrated ability to navigate complex escalations, align multiple parties, and drive decisions that balance customer success with Confluent's objectives
Excellent written and verbal communication, with a bias toward clear, structured updates and data-backed recommendations
Experience working with cloud, data, or streaming technologies and understanding modern PS delivery models (remote, co-delivery, partner-led)
Familiarity with commercial constructs (SOWs, rate cards, extensions, change orders, exchanges) and systems such as Salesforce and FinancialForce
Comfort working in a matrix environment, coordinating across Sales, CS, Product, Finance, and Operations
Preferred
Prior experience as an Engagement Manager, Delivery Manager, or similar delivery leadership role before moving into practice leadership
Experience building or scaling a regional or domain-focused practice, including hiring, partner strategy, and offering development
Background working with global system integrators or strategic services partners, including enablement and quality governance
Exposure to highly regulated industries (e.g., financial services, healthcare, life sciences, public sector) where governance, compliance, and background checks drive delivery constraints
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
14%
Represents job field similar to this job
Management and Executive
Engineering and Development
Human Resources
Trends of Total Sponsorships
*2026 (3)
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase