Emergent Holdings · 3 weeks ago
Training Specialist - Soft Skills Training Focused
Lansing, MI
Full-time
Hybrid
Senior Level
$57K/yr - $81K/yr
5+ years expEmergent Holdings is a company focused on enhancing employee training and development. The Training Specialist will primarily deliver and facilitate training related to underwriting and claims, while also developing training programs and materials to improve employee performance.
HealthcareInformation TechnologyProperty & Casualty InsuranceHealth CareInformation ServicesInsuranceMedical
Responsibilities
Participates in the design and development of training plans/curriculum
Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training
Assesses training needs using surveys, interviews, focus groups; observations, documentation review/research and consultative discussions with leaders, Business Analysts, Subject-matter experts, content development and other trainers
Analyzes needs and translates training needs into an appropriate type of training plan working alongside content development
Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, and workforce onboarding, and process and procedural changes
Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks
Assists in the development of training modules/courses, materials, and evaluations
Updates facilitator talking points as needed
Maintains and enhances relationships with management to develop staff including special requests from management
Organizes, schedules and monitors training events
Evaluates training compliance
Facilitates training to groups or in a one-one-setting using a variety of instructional techniques, such as instructor-led training (synchronous and asynchronous), eLearning, simulation, hands-on, lectures, role play, group discussion and activities, case studies or other required reading
Works with minimal supervision
Works with project teams as a training expert to provide input, guidance, and support
Represents department on committees and projects
Develops, prepares and/or completes necessary reports and manuals
Reviews and helps update job aids, training materials and other content to ensure ongoing accuracy
Develops measures, evaluates, and performs skill and knowledge checks to access training outcomes and effectiveness of training using industry standards such as Kirkpatrick’s training evaluation Model
Participates in development of annual education goals, objectives, and budget
Maintains confidentiality of all information processes
Assists in the development and implementation of new and revised policies, practices, and procedures in the training area
Qualification
Required
Bachelor's degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field
Five (5) years in an education or training environment which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation
Or, three (3) years' experience working in workers' compensation insurance with demonstrated public speaking, researching, and training skills and two (2) years education and training experience
Project Management Experience is required
Ability to travel for training for up 20% of time
Preferred
Master's degree preferred
Progress toward, or completion of, industry-recognized professional designation preferred
Certification, or progress toward, highly preferred and encouraged
Company
Emergent Holdings
Emergent Holdings’ elite team makes lives, companies and communities better! Emergent Holdings is driven by a singular goal — improving the health and safety of our customers and our communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John S. Roberts
Executive Vice President, Emerging Markets & Chief Administrative Officer
Brittanie Benson
Human Resources Business Partner
Recent News
Thailand Business News
2025-06-21
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