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KTek Resourcing · 3 weeks ago

Senior Program Manager - W2 Contract Only

United States

Contract

Remote

Senior Level

$50/hr - $50/hr

KTek Resourcing is seeking a Senior Program Manager to oversee the alignment of various initiatives into a cohesive execution model. The role involves strong escalation management, decision facilitation, and cross-functional stakeholder management at the executive level.

HealthcareHuman ResourcesHealth CareMedicalStaffing Agency

No H1B

Hiring Manager

Vinod Bhool

Responsibilities

Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation

Qualification

Incident ManagementProblem ManagementRoot Cause AnalysisOperational Metrics TrackingMTTR ReductionGovernance FrameworksRisk ManagementControl DisciplineStakeholder ManagementServiceNowITSMCMDBEscalation ManagementDecision FacilitationExecutive Communication

Required

Ability to align disparate initiatives into a single execution model

Strong escalation management and decision facilitation

Incident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance)

Familiarity with: Incident Management operating models, Severity models, SLAs, and response structures

Operational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting

Ability to translate metrics into execution actions and accountability

Governance, Risk, and Control Discipline - Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals

Ability to enforce process standardization and accountability across workstreams

Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations

Strong executive communication

Complex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns

Ability to understand dependencies across platforms and workflows

Company

KTek Resourcing

KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.

Founded in 2006

Houston, Texas, USA

201-500 employees

http://ktekresourcing.com

Funding

Current Stage

Growth Stage

Leadership Team

Kshitij Kukreja

Chief Executive Officer

Esha Kukreja

President and Co-founder

Recent News

Shivani Tanwar on LinkedIn: #freshers #freshershiring #indore #indorejobs #nightshift #graduatejobs…

2024-04-07

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