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Fidelity Investments · 2 weeks ago

Managing Director- 401K Relationship Manager

United States

Full-time

Remote

Director/Executive

$79K/yr - $153K/yr

8+ years exp

Fidelity Investments is seeking a Managing Director- 401K Relationship Manager who will be the primary contact for clients and manage a book of business in defined contribution. The role involves building and maintaining strong client relationships, resolving issues, and acting as a trusted advisor while leading discussions on investment strategies.

FinanceWellnessPaymentsAsset ManagementFinancial ServicesRetirementTrading PlatformWealth Management

Growth Opportunities

No H1B

Responsibilities

The Managing Director (MD) is entrusted with a book of business of defined contribution

The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors and Advisors

Verifying client agreement about the issues and options before implementing with solutions

Developing, managing and maintaining strong client relationships

Building strong partnerships based on shared commitment to mutual goals

Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship

Acts as the client’s 'trusted advisor'

Building client relationship to highest level of decision makers

Planning and conducting effective in-person and/or phone meetings

Makes thorough plans and preparations for client meetings

Properly planning, influencing, and implementing Fidelity solutions to address needs

Differentiating Fidelity's benefits approach against competitive benefit solutions

Facilitating discussions with clients regarding legal, regulatory and design issues across the plan

Consults with clients on qualified and potentially nonqualified plan design alternatives

Coordinating internal resources to provide analysis and recommendations to clients on design alternatives

Identifying key drivers and maintains consistent formal/informal contact with key client decision makers

Working closely and actively leads discussions with the Investment Strategist to create effective investment strategies and develop solutions that benefit clients/Fidelity

Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries

The MD is expected to own the client relationships for which they are accountable

This includes problem resolution on behalf of clients to produce a satisfactory outcome

The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client

The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery

Qualification

Series 7Series 63Relationship ManagementRetirement Plan Record KeepingRetirement Plan AdministrationClient ServicePlan Design ConsultationInvestment Strategy DevelopmentPlan Sponsor SupportRegulatory Compliance - ERISAFINRA Regulations

Required

Series 7 and 63 required

Your retirement plan record keeping and administration experience

Your relationship management experience

You have excellent verbal and written communication skills

Your excellent organization and time management skills and attention to detail

You have demonstrated problem-solving skills

Your effective presentation skills, influence and negotiation skills

Verifying client agreement about the issues and options before implementing with solutions

Developing, managing and maintaining strong client relationships

Building strong partnerships based on shared commitment to mutual goals

Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship

Acts as the client's 'trusted advisor'