SIGN IN
Senior IT Support Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

RED1 IT · 2 weeks ago

Senior IT Support Technician

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$70K/yr - $100K/yr
date5+ years exp
RED1 IT is a full-service commercial IT firm based in the Bradenton–Sarasota, Florida area. They are seeking a highly skilled Senior IT Support Technician to manage Tier 2/3 needs, handle high-level troubleshooting, and guide junior technicians while delivering exceptional service to clients.
Cloud ComputingAppsSoftwareIT ManagementWeb DesignWeb Development
badNo H1Bnote

Responsibilities

Provide Tier 2/Tier 3 remote support for desktops, servers, networking, and cloud systems
Diagnose and resolve complex hardware, software, and network issues
Configure, maintain, and optimize Windows and/or Linux servers, firewalls, and network infrastructure
Administer Microsoft 365, Azure AD, and other enterprise cloud platforms
Assist with network design, configuration, and documentation
Act as a technical lead for escalated service tickets and client projects
Create and maintain technical documentation and knowledge base articles
Provide mentoring and guidance to junior IT support staff

Qualification

Windows ServerMicrosoft 365Azure ADNetworking - LAN/WANVPNsVLANsFirewallsSecurity best practicesTroubleshooting - desktops and peripheralsVirtualization platforms - Hyper-VVirtualization platforms - ProxmoxVirtualization platforms - XCP-NgVoIP systemsAccess control systemsSecurity systemsIT certifications - CompTIA Network+IT certifications - CompTIA Security+IT certifications - MicrosoftIT certifications - CiscoCustomer service mindset

Required

5+ years of hands-on IT support experience in a commercial or enterprise environment
Must live in the United States
Advanced knowledge of Windows Server, Microsoft 365, networking (LAN/WAN, VPNs, VLANs, firewalls), and security best practices
Strong troubleshooting skills for desktops, laptops, and peripherals
Excellent communication skills and customer service mindset
Ability to work independently and manage multiple priorities in a remote setting

Preferred

Experience with virtualization platforms (Hyper-V, Proxmox, XCP-Ng)
Familiarity with VoIP systems, access control, and security systems
Relevant IT certifications (e.g., CompTIA Network+/Security+, Microsoft, Cisco) strongly preferred

Benefits

Remote work flexibility
Opportunities for professional growth and certifications
Collaborative and supportive team culture

Company

RED1 IT

linkedincrunchbase
company-logo
RED1 IT offers IT management, business voice, video conferencing, and web development services.
location
Florida, New York, USA
people-size11-50 employees
web-link
https://red1it.net

Funding

Current Stage
Early Stage
Company data provided by crunchbase