Posit PBC · 6 days ago
Senior Manager, Solutions Engineering
United States
Full-time
Remote
Director/Executive
$177K/yr - $248K/yrPosit PBC is looking for a hands-on, operationally-minded Sr Manager to lead and scale the core post-sales technical functions. The role involves overseeing Solutions Engineering, managing technical escalations, and driving operational excellence while ensuring customer satisfaction and team performance.
Big DataConsultingInformation TechnologySoftwareAnalyticsWeb Development
No H1B
Responsibilities
Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes
Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations
Build and maintain playbooks, processes, and quality standards across the functions you lead while always considering the impact and intersection with the full customer journey
Hire, coach, and develop individual contributors and team leads
Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality
Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product
Serve as a senior point of escalation for delivery issues
Enable the use of AI tools and automation across your teams
Qualification
Required
Extensive experience in Professional Services, Solutions Engineering, or a related post-sales technical function, including demonstrated success managing teams in a B2B enterprise software environment
Hands-on experience with complex on-premise or hybrid deployments. Familiarity with the analytics, reporting, or data science software landscape is a strong plus
Demonstrated ability to build processes, write playbooks, and scale delivery — not just manage individuals
Experience scoping and delivering SOW-based engagements. Comfort with project economics, capacity planning, and managing to utilization targets
Ability to connect customer problems to platform capabilities, and to develop frameworks that help SEs do the same at scale
You actively use AI tools (e.g., coding assistants, LLM-powered workflows, automation) in your own work and understand where they create real leverage vs. hype
You can evaluate AI use cases critically, help your team adopt new tools confidently, and guide customers in applying AI to their analytics and data science workflows
You are a systems thinker, and strive to leverage technology not just to impact individual tasks, but how those tasks work in concert with how the business runs and results are achieved
A manager who grows people, not just manages tasks. You invest in your team's career development and technical depth — including keeping them current on emerging tools and AI capabilities
You thrive in an ever-changing environment and can shape strategies and systems that keep pace with the growth of the business
You are naturally curious and are willing to try new things in order to experience and learn
Alignment with Posit's mission to support open-source software and the data science community
Benefits
100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.
After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
We are a 100% distributed team. You are also welcome to come into our Boston office.
We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.
Company
Posit PBC
The open-source data science company for the individual, team and enterprise.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Hadley Wickham
Chief Scientist
J.J. Allaire
Founder and Executive Chairman
Recent News
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