Livingston International · 2 weeks ago
Senior Director, U.S. Brokerage Job Details | Livingston International
United States
Full-time
Remote
Director/Executive
$117K/yr - $181K/yr
10+ years expLivingston International is a market leader in customs brokerage and international trade consulting. The Senior Director, U.S. Brokerage is responsible for coaching and guiding teams to enhance service delivery for clients, maximizing revenue, and fostering a customer-first culture while ensuring operational efficiency.
AppsConsultingLogisticsSupply Chain Management
Responsibilities
Accountable for the overall delivery of brokerage services provided to a defined segment of clients, through the management of multiple client service teams, and the corresponding national service centers
Coach, mentor, and improve the performance of direct reports
Improve productivity through operational process improvements, workflow management, service excellence and automation
Bring an entrepreneurial approach to the organization, and lead by example
Monitors and manages the level of service being provided to ensure that we can meet our clients and carrier expectations and needs
Establishes processes and systems aimed at developing and maintaining effective working relationships between the various units
Acts as liaison between operating units in the resolution of workflow or any other problems that are preventing Livingston from delivering the desired level of efficiency and client service
Resolves operational conflicts and identifies opportunities for greater synergy between operating units
Maintains and promotes positive employee relations
Develops evaluation systems that will enable us to effectively track the volumes and accuracy of work output to achieve measurable success with the client base
Examines and redesigns workflows, forms, office configurations and facilities to achieve maximum efficiency and reduce operating costs
Designs, develops and conducts studies aimed at work simplification, work efficiency and improved client service in the end-to-end processing environment
Responsible for establishing, developing, and maintaining client relationships
Responsible for managing client issues by developing action plans and monitoring progress
Work in conjunction with Sales/Service personnel to identify deadlines and commitments with clients
Examines the ebbs and peaks in the operating process and identifies creative and cost-effective staffing solutions to the workflow
Manages all aspects of the business segment including, but not limited to:
Managing expense budget
Forecasting manpower requirements
Conducting resource planning
Monitoring key performance indicators for client service teams
Resolving relationship issues
Developing leadership within the operating units
Responsible for fostering the ongoing development within the operating units including problem solving, decision making, performance appraisals, training and development, etc
Plans and organizes all aspects of the operation for the client service teams and support functions
Perform other related duties as assigned by management
Adhere to established company policies and procedures
Qualification
Required
10 + years of progressive experience
Team management experience
Bachelors Degree or equivalent
Must have previous experience in managing a multiple branches or stations and have P&L for these multiple locations as well as the regulatory parts of the air / sea forwarding business
Strong business acumen and an in-depth understanding of the service and financial implications of business decisions; uses sound judgment to make fact-based decisions
Must have managed multiple brokerage offices
Understand the complexity of a larger freight forward
Fully conversant with all governmental policies/procedures related to Brokerage operations
A strong, results-oriented, and collaborative leadership style; naturally serves as an effective coach, mentor, and developer of talent
Energetic with a bias for action; proven ability to work in an intense, fast-paced and at times ambiguous environment
A true entrepreneurial orientation; constantly looking for innovative ways to improve processes and services
Excellent written, verbal, and presentation skills; can develop and articulate an effective flow of ideas and information that generates understanding and creates a climate in which others are motivated and want to participate
Ability to maintain effectiveness while managing/balancing multiple tasks
Handles stressful situations and a high volume of work
Required to have excellent interpersonal skills to deal effectively with clients, team members, other departments, and all levels of management
Excellent analytical and organizational skills
Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained
Successful completion of the CCS examination is a mandatory requirement for further advancement
Benefits
Competitive compensation
Comprehensive benefits
Professional development
Incentive opportunities
Flexible, growth-oriented environment
Trusted expertise
Continuous learning opportunities
Long-term support
Accommodations are available for applicants and employees with disabilities throughout the recruitment process
Company
Livingston International
Livingston International is the North America’s number one company focused on customs brokerage and compliance. It is a sub-organization of Purolator.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-04Acquired
Leadership Team
Robert Smith
Chief Executive Officer
Silvio Silvestre
Chief Financial Officer
Recent News
Globe and Mail
2026-06-18
2025-10-09
2025-08-26
Company data provided by crunchbase