Shopbop · 3 weeks ago
Customer Support Specialist, Shopbop
United States
Full-time
Remote
Mid Level
$15/hr - $23/hr
2+ years expShopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for a motivated Customer Support Specialist with a passion for customer satisfaction. In this role, you will be the voice of Shopbop, providing world-class service to customers globally through various communication channels.
E-CommerceAppsiOSShopping
No H1B
Responsibilities
Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
Provide Customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
Utilize a variety of software programs to resolve customer inquiries
Work with external shipping contractors to assist customers with both domestic and international issues
Qualification
Required
Strong verbal and written communication skills
Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in a high volume, high production operations environment
High school diploma
2+ years within a luxury customer service-focused environment, such as contact center and/or luxury retail. Direct customer phone/email experience
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
Home work area that is free from background noise where you can connect to the internet and work on your deliverables
The ability to meet the Shopbop and Amazon Customer Contact Center Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
Preferred
Knowledge of basic mathematics
Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc
Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Benefits
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Company
Shopbop
Shopbop is an app for iPad that has all the consumers favorite stores.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Howard Litwack
Co-Founder
Chris Chavez
Chief Technology Officer
Company data provided by crunchbase