HighLevel · 4 days ago
Sr. UX Researcher
United States
Full-time
Remote
Senior Level
$127K/yr - $150K/yr
3+ years expHighLevel is an AI-powered business operating system that supports agencies, entrepreneurs, and SMBs. The Sr. UX Researcher will elevate user experience quality and consistency across the product ecosystem by partnering with Product, Engineering, and Design teams.
AdvertisingEnterprise SoftwareE-CommerceEducationMarketingPaymentsSaaSCRME-Commerce PlatformsE-LearningLead GenerationLead ManagementMarketing AutomationSales Automation
Responsibilities
Raise the UX bar across the product by identifying gaps in usability, consistency, and polish, and proactively driving improvements across key surfaces
Conduct competitive research and audits to understand how leading products solve similar problems, and translate insights into actionable recommendations
Partner with product managers and designers to shape user flows, refine interactions, and ensure strong UX fundamentals are embedded early in the product development process
Synthesize user feedback and data from multiple sources (support tickets, usability tests, analytics) to identify recurring pain points and opportunities
Drive UX consistency and standards by contributing to design systems, pattern libraries, and best practices that scale across teams
Support usability testing and research efforts by helping define hypotheses, structuring studies, and translating findings into clear product direction
Create clear UX documentation and artifacts including wireframes, journey maps, and experience audits that inform decision-making
Advocate for the user across the organization by grounding conversations in user needs, behaviors, and outcomes
Qualification
Required
3–6 years of experience in UX, product design, or related fields, with a strong understanding of user-centered design principles
Strong customer and product intuition, with the ability to evaluate experiences and identify both obvious and non-obvious usability issues
Experience conducting competitive analysis and UX audits, with the ability to turn observations into structured insights
Company
HighLevel
HighLevel is a marketing and advertising platform that captures message leads via voicemail, SMS, emails, FB messenger, and more.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$60MKey Investors
General AtlanticPeakequity
2024-04-11Private Equity
2021-11-04Private Equity· $60M
Leadership Team
Varun Vairavan
Co-Founder
Recent News
2026-07-13
Company data provided by crunchbase