Reputation X · 4 weeks ago
Customer Success – Project Manager
United States
Full-time
Remote
Mid Level
$75K/yr - $90K/yr
3+ years expReputation X is an American online reputation management and Wikipedia editing agency. They are seeking a Customer Success Project Manager to own client relationships and manage multiple client projects, ensuring timely delivery and satisfaction. The role involves budget management, team coordination, and improving operational efficiencies.
Big DataConsultingTelecom & CommunicationsCyber SecuritySaaSMarketingSoftwareAnalyticsInternetReputationSEO
No H1B
Responsibilities
Serve as the main point of contact for an assigned portfolio of clients, building trusted, long-term relationships
Lead client communications — kickoff calls, status updates, strategy reviews, and reporting — primarily over Zoom
Translate client goals into clear project plans and set realistic expectations on timelines and deliverables
Drive retention, satisfaction, and renewals by proactively surfacing wins and addressing concerns before they escalate
Own the planning, execution, and delivery of multiple concurrent client projects, keeping each on scope and on schedule
Use Basecamp to organize tasks, track progress, and keep all stakeholders aligned
Maintain accurate documentation, timelines, and reporting in Google Sheets and Docs
Manage project budgets, track spend against scope, and flag risks to profitability early
Partner with leadership on scoping, pricing inputs, and resource allocation for each engagement
Coordinate the work of a small internal team, assigning tasks and ensuring deliverables meet quality standards
Manage external vendors and contractors — briefing them, reviewing output, and holding them to deadlines and budgets
Help streamline the delivery side of operations — identify efficiencies and remove friction from how work gets done
Improve and evolve standard operating procedures (SOPs) so delivery is faster, more consistent, and more profitable
Apply technology and AI to improve client outcomes, reduce manual effort, and keep project costs down
Work daily in our proprietary software and AI-assisted tools to plan, execute, and measure reputation campaigns
Use tools such as Ahrefs and other SEO/analytics platforms to inform strategy and report on results
Qualification
Required
3–5 years in customer success, account management, or project management in a client-facing role, with a proven track record managing multiple client relationships and projects at once
Hands-on experience managing project budgets AND coordinating people — internal team members, contractors, or vendors
Excellent written and verbal communication, and comfort leading client calls on Zoom every day
Highly organized with strong follow-through and the ability to work independently in a fully remote setting
Reside in Texas, authorized to work in the U.S., and able to work standard U.S. business hours
Able to work professionally and without judgment with clients
Preferred
Experience in online reputation management, public relations, digital marketing, SEO, or a related agency environment
Familiarity with Ahrefs or similar SEO/analytics tools
Exposure to Wikipedia editing standards or content/editorial workflows
A process-minded operator who naturally documents SOPs and uses technology and AI to do things better and cheaper
Familiarity with Basecamp and Google Workspace (Sheets, Docs)
Benefits
Work arrangement: Fully remote within Texas, with flexibility and standard U.S. business hours.
Paid time off: Three weeks per year — and sometimes more — after one year of service, combining vacation and sick leave. This is more generous than most agencies offer.
Health coverage: Company health insurance, with the company contributing toward individual coverage up to a set amount. (Dental and vision are not currently offered.)
Retirement: 401(k) with a company match.
Company
Reputation X
Reputation X is online reputation management firm with tools and services to enhance how brands are perceived online.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2016-01-28Angel
Leadership Team
Kent Campbell
Reputation Management | Wikipedia Editing
Company data provided by crunchbase