Skydio · 3 months ago
Drone Dock Field Technician - East Coast
Skydio is a leading U.S. drone company specializing in autonomous flight, artificial intelligence, and drone hardware and software. The Drone Dock Field Technician will travel extensively across the U.S. to troubleshoot, repair, inspect, and maintain intelligent drone docking stations while documenting service work and supporting customer operations.
Artificial Intelligence (AI)DronesRoboticsDrone ManagementMachine LearningRemote Sensing
Growth OpportunitiesH1B Sponsor LikelyUnicorn with $4.4B valuation
Responsibilities
You'll travel across the U.S. to troubleshoot, repair, and maintain the intelligent docking stations that charge, protect, and launch Skydio drones for first responders, utilities, and critical infrastructure customers
FSTs report into the Customer Support Operation Team and work with other internal teams to diagnose issues on-site, perform preventative maintenance, replace hardware components, and restore systems to operational conditions
You’ll visit customers for break/fix or preventative maintenance as scheduled by our Field Service Coordinator
You’ll perform necessary repairs and/or inspections and quickly respond to unexpected challenges, always with the goal of finding the optimal path to an X10 Dock’s Return to Service (RTS) by minimizing downtime and ensuring a sustainable resolution
You will be responsible for confirming the service appointment was completed to the customer’s satisfaction, and that all materials are accounted for and returned to the appropriate depots
You will be required to update cases and work orders with detailed documentation of work completed
Your feedback will also be shared with product and manufacturing teams to improve future product reliability and ease of repair
Ability to utilize situational awareness and process/procedure documentation to consistently deliver high-quality outcomes efficiently
Work directly with customers through proactive, metrics based engagement
Practical commitment to personal safety and use of PPE and task-related safety equipment at all time
Qualification
Required
Flexibility in scheduling and travel availability is essential for success in this role
Technicians should expect frequent overnight travel throughout the US, assignments may require being away from home for multiple consecutive nights during the workweek
While the majority of work is performed during standard business hours, occasional evening and weekend work may be required to support customer operations, or urgent service needs
An FST is expected to operate independently while maintaining strong communication with internal support teams while performing repair and preventative maintenance tasks
This position requires frequent travel, strong troubleshooting ability, professionalism in customer-facing environments, and the ability to conduct all work safely in a variety of field conditions
Based in the east coast
Experience in field service or related disciplines
Inquisitiveness that drives learning and situational assessment helpful to identify possible location-specific causes of product failures
Experience in mechanical, electronic, and network troubleshooting
Experience working with Atlassian Jira and Salesforce or equivalent ticketing and customer relationship management systems
Familiarity with cloud applications
Ability to travel up to 90% of the time
Able & willing to acquire FAA Part 107 certificate
A passion for flying and things that fly
Ability to utilize situational awareness and process/procedure documentation to consistently deliver high-quality outcomes efficiently
Knowledge of cloud connected devices and troubleshooting network connectivity issues
Superb communication skills, both written and verbal, and the ability to project customer empathy and build confidence in your ability to quickly resolve issues
Demonstrated excellent mechanical aptitudes required to repair complex and delicate components
Comfortable working in outdoor environments and working at height
Ability to rent a car
2+ years experience in field service or related disciplines
Valid Drivers License and 3 years of Clean Driving Record
Must be able to lift 50lbs, climb ladders
Practical commitment to personal safety and use of PPE and task-related safety equipment at all time
Preferred
Familiarity with robotic systems is a plus
Experience in areas such as UAS operations / piloting, Mapping, Surveying, or Photogrammetry
Utilities or Public Safety industries work experience
Certifications in related fields/skills
Veterans with relevant experience are encouraged to apply
Benefits
Equity in the form of stock options
Comprehensive benefits packages
Business-related travel expenses, including airfare, lodging, ground transportation, and approved meals, are covered or reimbursed by the company in accordance with company travel and expense policies.
Relocation assistance may also be provided for eligible roles.
Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans.
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Company
Skydio
AI-powered autonomous drones for public safety, inspection, and defense.
H1B Sponsorship
Skydio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
77%
Represents job field similar to this job
Engineering and Development
Management and Executive
Product Management
Accounting and Finance
Customer Service and Support
Trends of Total Sponsorships
*2026 (17)
2025 (32)
2024 (20)
2023 (22)
2022 (12)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$850MKey Investors
Linse CapitalAndreessen HorowitzN47
2026-04-23Series F· $110M
2024-11-15Series E· $170M
2023-02-27Series E· $230M
Leadership Team
Abraham Bachrach
CTO
James LaCamp
Chief Financial Officer
Recent News
2026-09-07
Company data provided by crunchbase