Motorola Solutions · 4 weeks ago
Technical System Manager
Philadelphia, PA
Full-time
Onsite
Senior Level
$90K/yr - $130K/yr
5+ years expMotorola Solutions is a global community focused on safety and technology. As a Technical System Manager, you will be the primary point of contact for Enterprise customers, ensuring service delivery and customer satisfaction while managing maintenance agreements and communication systems.
Cyber SecurityGovernmentPublic SafetyTelecom & CommunicationsVideoLaw EnforcementSecurityTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the primary onsite point of contact and communications consultant for our Enterprise customer
Responsible for delivering on Motorola Solutions Maintenance Agreements by coordinating with the local service providers, 3rd Party Partners, other MSI Service Organizations and the customers in all maintenance activities for this customer
Responsibilities include everyday maintenance and knowledge transfer on Motorola Land Mobile Radio Products
Manage and lead day to day activities in meeting Motorola Solutions contractual commitments documented in the Maintenance Agreements with the customers
Verbalize and communicate concepts, recommendations and strategies to the end customers
Assist in the design, troubleshooting and maintenance of the customer’s radio network
Understand Motorola RSS/CPS software and how to program subscribers and infrastructure equipment
Knowledge of Motorola Infrastructure Technologies to include Motorola Astro 25 cores, MCC console line and 3rd party partners and networking equipment
Responsibilities include optimization and support of complex communication systems
Provide technical support of specialized systems and product applications including troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure
Program, configure, optimize, test and document complex communications systems
Provide weekly reports of activities and accomplishments
Manage Storm Response efforts and escalation procedures
Be available for after hours response during critical customer impacting outages as needed
Remotely diagnose system failure and facilitate call management as applicable
Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges
Proficient with Microsoft Office products, Google Suite and Motorola Radio Service Software products
Must have excellent communications skills (written and verbal) and always present a professional image
Ensure strict compliance with Service Level Agreements (SLAs), specifically response and restoration time commitments
Coordinate all service activities, including Inventory, Configuration, Site, and User Support services
Engage in case management and manage the escalation process to resolve high-priority issues
Diagnose system failures and facilitate call management as required
Maintain accurate records and service history statistics
Review service information and quality reports generated by the system service database
Monitor and report system availability metrics to the customer on a monthly basis
Coordinate on-going continuous improvement efforts for the system
Monitor MTN (Motorola Technical Notifications) and Upgrade Bulletins, communicate to customers, MSS and/or Field Service Organization
Assist with preparing briefings for Customers, Service Partners and/or Motorola Management as required
Must be able to lift and operate 25 - 50 lbs
Qualification
Required
Bachelors degree OR 5+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by contract(s)
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Technical Certifications: Appropriate technical certifications for the role (e.g. CompTIA, Network+, Security+, etc.)
Ability to work a flexible schedule, including weekends and holidays, and provide after-hours emergency support during critical customer-impacting outages
Must possess and maintain a valid driver's license and driving record
Must be a U.S. Citizen, able to pass a background check and obtain a Secret Clearance as required by assigned customers
The Technical System Manager MUST be located within a 2 hour commutable distance to Philadelphia, PA. Or be willing to travel 50% of the time
Must have a strong understanding of Astro P25 infrastructure management to include RF (Combiners, Base Station Fundamentals, Astro Application Suite of products)
Training and experience in configuring, testing, and optimizing current Motorola two-way radio and subscriber equipment
Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges
Proficient with Microsoft Office products, Google Suite and Motorola Radio Service Software products
Must have excellent communications skills (written and verbal) and always present a professional image
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2BKey Investors
Silver Lake
2019-09-05Post Ipo Debt· $1B
2015-08-05Post Ipo Debt· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-08-06
2026-08-06
2026-08-05
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