ConsultNet Technology Services and Solutions · 4 weeks ago
Help Desk Technican
United States
Full-time
Remote
Mid Level
$35/hr - $35/hr
2+ years expConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. The Help Desk Technician provides first-line technical support for end users by resolving hardware, software, account, and Microsoft 365 issues, aiming to deliver an exceptional customer experience.
Human ResourcesInformation TechnologyStaffing Agency
No H1B
Responsibilities
Provide Tier 1 technical support via phone, email, and remote tools
Troubleshoot Windows, Microsoft 365, VPN, and hardware issues
Manage user accounts, password resets, and MFA requests
Install and configure software and devices
Document support requests and resolutions in the ITSM platform
Escalate complex issues when appropriate
Support onboarding, offboarding, and end-user technology needs
Qualification
Required
2+ years of Help Desk or IT Support experience
Experience supporting Windows 10/11 and Microsoft 365
Knowledge of Active Directory or Entra ID
Experience using ServiceNow or similar ticketing systems
Strong customer service, communication, and troubleshooting skills
Preferred
CompTIA A+, Network+, or Microsoft certifications
Experience with Intune or Microsoft Endpoint Manager
Experience supporting remote users
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
Company data provided by crunchbase