Ambient Property Technologies · 2 weeks ago
T2 Resident Support - Remote
United States
Full-time
Remote
Senior Level
5+ years expAmbient Property Technologies is seeking a T2 Resident Support professional to provide exceptional support for residents by resolving customer issues and ensuring a seamless experience. This remote position involves collaborating with the support team, managing resident cases, and optimizing workflows for efficiency.
Real EstateInternet of ThingsResidentialSmart Home
No H1B
Responsibilities
Collaborate with your team to ensure seamless coverage across all resident support channels
Oversee resident cases and incoming calls, ensuring smooth and timely escalations between support tiers
Provide efficient, remote assistance to residents, including seamless replacement of hardware as needed
Collect and summarize general issues or feature requests as discovered by the Support Team in the form of escalations to our Tier 3 Support Team
Seek opportunities to optimize the agent case management workflow
Identify opportunities for improvement and establish best practices that maximize efficiency
Qualification
Required
Bachelor's degree and 5+ years of experience
Able to troubleshoot features end to end and escalate larger issues to the R&D team with clear actionable information to improve the speed of resolution
Team-first mentality when working with others
Aware of the resident's pain points with the product and compassionate of frustrations experienced
Passionate about product improvement and issue resolution to improve the resident's overall experience
Company
Ambient Property Technologies
Ambient Property Technologies provides a smart apartment platform for automation, security, and energy efficiency.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Beenfield
Founder & Chief Fulfillment Officer
Recent News
2025-08-27
Google Patent
2025-02-07
Company data provided by crunchbase