Harris Computer · 1 month ago
(Remote) Senior Manager, Operations
United States
Full-time
Remote
Lead/Staff
$140K/yr - $160K/yr
7+ years expHarris Computer is seeking a Senior Manager, Operations at STC Health to lead their DevOps, Platform, and IT functions for public health immunization information systems. This role involves modernizing legacy infrastructure while designing a support model for a new platform, managing vendor contracts, and ensuring operational efficiency.
SoftwareEnterprise SoftwareDeveloper Platform
Responsibilities
Assess the current legacy environment against industry-standard operational practices (security posture, patching/lifecycle management, monitoring, automation, documentation) and lead the remediation effort to close identified gaps
Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and pharmacy clients - balancing stability with the pace of improvement
In parallel, design the Operations support model (DevOps, Platform, and IT support structure, tooling, staffing, and processes) for the new modern platform as it is built and rolled out
Plan and manage the transition period in which legacy and modern platforms run side by side, including staffing, cost, and client-impact implications of supporting both
Partner with Product and Engineering leadership to ensure the new platform is being built with operational supportability (observability, automation hooks, deployment practices) in mind from the start
Provide the VP with a clear roadmap and cost picture for the legacy-to-modern transition, including where legacy remediation spend can be reduced or redirected as the new platform matures
Lead and develop the DevOps, Platform, and IT teams, including hiring, performance management, and career development for team leads and engineers
Own day-to-day execution across infrastructure, platform reliability, internal IT services, and DevOps practices (CI/CD, automation, monitoring, incident response)
Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure rate, and infrastructure cost per environment
Drive process improvement and tooling decisions that increase efficiency and reduce operational risk, consistent with STChealth's compliance obligations (SOC 2, state security requirements, federal client expectations)
Own the full lifecycle of contracts for tooling and vendors used within Operations (cloud infrastructure, monitoring, ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ownership
Partner directly with the VP, Support Services on contract negotiations for Operations-related vendors, bringing usage data, cost modeling, and risk assessment to the table
Identify consolidation, renegotiation, or replacement opportunities that reduce cost or improve terms without compromising reliability or compliance
Maintain a clear, current view of all active contracts, renewal dates, and cost exposure within the Operations portfolio
Work with Security to ensure all environments are within policies and standards
Act as a trusted advisor to the VP on budget planning, forecasting, and resourcing decisions for the Operations function
Build strong working relationships with Sales, Product, and Customer Success to ensure Operations capacity and cost realities are reflected in commitments made to clients
Represent Operations in internal planning conversations involving new client onboarding, contract renewals, and service expansions
Provide input into sales deal structuring when Sales is pricing custom or complex client requests that involve Operations effort or infrastructure
Qualification
Required
7+ years of progressive experience in DevOps, Platform Engineering, or IT leadership, including 3+ years directly managing technical teams
Direct experience modernizing or remediating legacy infrastructure while it remained in live production use, ideally including security/compliance hardening, observability improvements, and automation of previously manual processes
Experience designing or standing up a support/operations model for a new platform - including staffing, tooling, and process design - rather than only inheriting an existing one
Comfort operating two systems at once during a transition period, with the judgment to balance legacy stability against the pace of modern platform rollout
Demonstrated experience owning or heavily contributing to vendor/tooling contract management and negotiations
Experience building cost models or providing cost input that directly informed pricing or deal structuring - ideally in a SaaS or services environment with margin accountability
Strong working knowledge of cloud infrastructure (AWS preferred), CI/CD, monitoring/observability, and IT service management tooling
Excellent communication skills, with the ability to influence peers in Sales and Finance who do not share a technical background
Preferred
Experience in regulated, public-sector-adjacent, or healthcare/health-data environments is a strong plus
Benefits
3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
H1B Sponsorship
Harris Computer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
B
Bryce Harward
EVP, Harris Higher-Education Solutions and SDS Software
Company data provided by crunchbase