Marcari, Russotto, Spencer & Balaban · 2 weeks ago
Investigator
United States
Full-time
Remote
Mid Level
$50K/yr - $60K/yrMarcari, Russotto, Spencer & Balaban is a law firm seeking an Investigator to provide exceptional client services. The Investigator will meet with potential clients, promote the firm, and assist in converting potential clients into cases under the supervision of the Supervising Attorney/Partner.
LegalProfessional Services
Responsibilities
Enthusiastically and knowledgably inform clients of the law firm’s experience and expertise in handling personal injury matters
Establish quick rapport with potential clients and enthusiastically pursue cases which fit law firm criteria
Evaluate the validity of claims and seek guidance as necessary
Investigate and obtain recorded statements as necessary for effective case handling
Take photographs of scars, property damage and other relevant proof pertaining to damages
Obtain all other pertinent information to establish a claim
Obtain various documents such as accident/incident reports, signed contracts, signed authorizations, declarations pages, photographs, treatment documents/receipts, etc
Maintain daily calendar with any appointments, personal time off, scheduling conflicts, etc
Maintain equipment such as computer, scanner, printer, camera, cell phone, etc
Deliver prepared talks/scripts that describe law firm services in order to encourage potential clients to retain our services
Confer with potential clients and answer questions about law firm services and general questions regarding the overall process
Present and complete various legal forms such as intake, contract, authorizations, etc
Process paperwork for new clients in accordance with procedure
Obtain and verify evidence by interviewing witnesses and/or analyzing documents
Record evidence and documents using equipment such as cameras, scanners, copiers, etc
Follow up immediately with Intake Specialists following an appointment to report disposition
Follow up as needed with Paralegals, Attorneys and/or Negotiators to assist with gathering necessary information to expedite and assist claims handling
Always answer the telephone to make new appointments, even if engaged in a current appointment
Qualification
Required
Knowledge of the principles and process for providing exceptional client service by meeting and exceeding client expectations, exercising empathy (capacity to understand the feelings of another person) and promptly responding to client needs
Knowledge of principles and methods for promoting the firm's services
Knowledge of computers, software and office equipment such as Outlook, Neos, WordPerfect, Word, Lead Docket, copier, scanner, fax and phone system
Knowledge of techniques for receiving calls, providing information, transferring calls, etc
Communication – speaking clearly and effectively to convey necessary information
Service orientation – Actively looking for ways to help clients, coworkers, etc
Social perceptiveness – Being aware of others' reactions and understanding why individuals react in a certain manner
Active Listening skills – full attention to what others are saying and ability to ask questions as appropriate
Oral and written communication skills – communicating with your audience to convey information effectively
Time Management and Prioritization – managing your time and prioritizing work flow to meet deadlines and adjusting one's actions to deal with interruptions
Interpersonal skills – work well with others in a team and communicate effectively with coworkers, clients and outside personnel
Monitoring skills – conduct periodic performance self-assessments to make improvements and take corrective action
Ability to analyze, interpret and understand legal and factual materials
Ability to communicate information and ideas in a manner in which others can understand; know your audience
Ability to empathize with others
Ability to listen and understand information
Ability to deal directly with the public
Ability to speak clearly so others can understand you
Ability to exercise good judgment and polite behavior towards others
Ability to juggle multiple deadlines in a fast-paced environment
Ability to maintain composure and deal calmly and effectively during stressful situations
Ability to multitask
Ability to be persistent, a self-starter, assertive and overcome obstacles
Preferred
Prior experience in Personal Injury, law enforcement, investigation and/or sales preferred
Benefits
401(k) & matching
Dental insurance
Health insurance
Life insurance
Paid time off
Profit sharing
Mileage reimbursement
Vision insurance
Company
Marcari, Russotto, Spencer & Balaban
Marcari, Russotto, Spencer & Balaban is a personal injury law firm that offers services in plaintiff personal injury and similar services.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Waldron
Chief Financial Officer
David Russotto
Veterans Disability Attorney & Founding Partner
Recent News
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