CrossCountry Mortgage, LLC · 1 week ago
Branch Operations Manager
United States
Full-time
Remote
Mid Level
3+ years expCrossCountry Mortgage, LLC is the nation's number one distributed retail mortgage lender with over 9,000 employees. The Branch Operations Manager serves as a liaison between the organization’s internal and external clients, overseeing the loan process to aid borrowers in obtaining the best financial program.
LendingFinanceConsumer LendingFinancial ServicesMortgage
No H1B
Responsibilities
Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents
Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability
Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages
Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products
Ensure structure of the loan presents the best program based on the borrower’s financial circumstances
Review the file for any missing documentation that best supports approval
Communicate loan program and costs with borrowers. (License required for this duty to be performed.)
Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.)
Input feed for disclosures, present, and set up loan to best fit borrower’s needs
Qualification
Required
Bachelor's degree and/or equivalent combination of education/experience
3-5 years residential mortgage processing experience
Knowledge of RESPA guidelines and all mortgage and consumer regulations
Knowledge of DU, LP, Microsoft Outlook, and Windows
Excellent math and analytics skills
Excellent communication skills
Excellent prioritization and time management skills to meet deadlines
Preferred
Experience with Encompass LOS
Prior underwriting or processing experience
Benefits
Competitive compensation plan
Medical
Dental
Vision
401K
Company-provided short-term disability
Employee assistance program
Wellness program
Company
CrossCountry Mortgage, LLC
Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$2.65BKey Investors
Ares Management
2026-08-11Debt Financing· $750M
2025-11-18Debt Financing· $600M
2025-09-24Debt Financing· $900M
Leadership Team
Ron Leonhardt
Founder and CEO
Nicole Rueth
Senior Vice President
Recent News
2026-08-11
PR Newswire
2026-07-30
Company data provided by crunchbase