Charter Steel · 1 month ago
Technical Service Engineer - Steel Manufacturing
Charter Steel is a leading American supplier of carbon and alloy steel bar, rod, and wire products and a major steel coil processor in North America. The Technical Services Engineer collaborates with customers and internal teams to align metallurgical specifications, troubleshoot production constraints, support customer issues, and lead new product development initiatives.
Consumer GoodsManufacturing
Comp. & BenefitsNo H1B
Responsibilities
Manage customer claims and address field concerns
Interpret specifications to recommend suitable Charter products
Assess feasibility of customer requirements and manage expectations
Recommend process improvements for both customer and internal manufacturing
Develop strong technical relationships to resolve issues collaboratively
Act as a technical resource for Inside and Outside Sales
Coordinate technical meetings between customers and internal teams
Communicate significant technical issues across all business levels
Leverage internal technical resources to meet customer needs
Lead or support New Product Development initiatives with customers
Influence and suggest enhancements to customer processes
Participate in industry and association events to promote Charter’s products
Follow Environmental, Quality, and Safety Management System procedures
Meet essential job requirements with or without reasonable accommodation
Qualification
Required
Remote-based in OH or WI
50% domestic travel to US customers
Applicants must be authorized to work for any employer in the U.S
Meet essential job requirements with or without reasonable accommodation
Bachelor's degree in Engineering or related field
2+ years of customer-facing technical experience
Strong grasp of steel manufacturing processes and specifications
Excellent communication and interpersonal skills
Ability to interpret and evaluate customer technical requirements
Skilled in influencing and coaching across teams to drive results
Comfortable with up to 50% travel
Preferred
5+ years in manufacturing including cold-heading / cold-forming
Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree
Experience in a related market as a customer or a supplier of steel products
Experience in strategic planning
Experience managing within a highly documented manufacturing quality system
Supervisory or managerial experience in a technical discipline
Experience with QS9000, ISO9000, and/or TS16949 quality systems
Benefits
Remote-based in Ohio or Wisconsin
Comprehensive health, dental, and vision benefits
401(k) plan with employer matching and profit sharing
Company-paid life insurance
Disability coverage
Paid time off (PTO)
Company
Charter Steel
Carbon and alloy steel bar, rod, and wire supplier.
Funding
Current Stage
Late StageLeadership Team
Abigail Kreger, SHRM-CP
HR Partner
Kaitlyn Donajkowski
Human Resources Partner
Recent News
BizTimes - Milwaukee Business News
2024-12-25
2024-12-24
Washington County Insider
2024-05-03
Company data provided by crunchbase