Amazon · 9 hours ago
Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care
United States
Full-time
Remote
Lead/Staff
$120K/yr - $162K/yrAmazon is a leader in online pharmacy services, and they are seeking a Pharmacy Manager to oversee a team of pharmacists and technicians. The role involves managing quality improvement measures, ensuring compliance with regulations, and training team members to enhance operational efficiency.
Artificial Intelligence (AI)LendingConsumer GoodsE-CommercePaymentsRetailVideoAI InfrastructureCommercial LendingConsumer ElectronicsE-Commerce PlatformsVideo Streaming
No H1B
Responsibilities
Management and oversight of a team of pharmacists and/or technicians
Coordinate with Operations Managers to provide clinical guidance to process and project changes in coordination with the Pharmacist in Charge (PIC)
Manage and develop quality improvement measures, including identifying customer issues and implementing process improvement solutions. Answer questions, provide guidance where necessary surrounding department processes
Work directly with Operations Managers, Compliance team, and Regulatory Operations to ensure adherence to regulatory requirements and maintain compliance standards in daily operations. Monitor and manage daily operational metrics, making real-time decisions on workflow adjustments and resource allocation to maintain service level agreements (SLAs)
Responsible for the training and development of the team
Create and manage rotational job assignments and coordinate daily/weekly scheduling to ensure optimal pharmacy team coverage and workflow efficiency
Investigate quality errors and facilitate proper resolution, reporting, and coaching as necessary
Collaborate with HR and department leadership team to coach team members accordingly for performance, quality, and attendance concerns when appropriate including proper documentation
Work hands-on in production environment to complete operational tasks and escalations that require leadership
Ensure timecard accuracy for team prior to payroll being completed
Preform other duties as assigned by manager
Qualification
Required
Bachelors or Doctorate Pharmacy Degree
Active and unrestricted Pharmacist License in domicile state
Willingness to obtain an Active and unrestricted Pharmacist License in a minimum of 8 out of 21 US states which require a Non-resident pharmacist license within the first 6 months in role. PIC will assign the 8 state licenses based on what is currently needed for redundancy purposes
Preferred
Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
Prior management experience leading a team
Flexibility to work weekends and/or evenings with occasional extra time as required
Ability to work independently and as a member of a team
Ability to work in a highly ambiguous and rapidly changing environment
Strong problem solver and drive to find a resolution to known problems
Requires a high level of Bias for Action
Ability to collaborate and work well with leaders and peers at various levels within the organization
Understanding of Lean Methodologies
Previous experience with pharmacy automation
Familiarity with Warehouse Management Systems (WMS)
Ability to speak to performance metrics (how, when, who)
Strong commitment to employee development
Benefits
Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and AI infrastructure.
Founded in 1994
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$59.77BKey Investors
AmazonKleiner Perkins
2026-07-09Post Ipo Debt· $24.92B
2026-06-09Post Ipo Debt· $10.03B
2026-03-11Post Ipo Debt· $16.7B
Leadership Team
Andrew Jassy
President and CEO
Werner Vogels
VP & CTO
Recent News
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