Humana · 3 weeks ago
Channel Development Professional
United States
Full-time
Remote
Mid Level
$65K/yr - $89K/yr
3+ years expHumana, through its brand CenterWell, is seeking a Channel Development Professional to enhance their Customer Relationship Management (CRM) platform and related business processes. The role involves collaborating with stakeholders to analyze business needs and document requirements, ultimately driving operational efficiency and supporting business growth.
HealthcareHealth InsuranceProperty & Casualty InsuranceVenture CapitalHealth CareInsurance
Responsibilities
Partner with business stakeholders to understand operational challenges, business objectives, and process improvement opportunities
Elicit, analyze, document, and validate business and system requirements for CRM enhancements and new capabilities
Translate business needs into detailed functional requirements, process flows, user stories, and acceptance criteria
Collaborate with Product Owners, Technology teams, and business partners throughout the software development lifecycle
Analyze current business processes and identify opportunities to improve efficiency through automation and system enhancements
Support the design, testing, implementation, and validation of CRM enhancements and product releases
Develop and execute User Acceptance Testing (UAT) plans, document test results, and coordinate issue resolution
Create and maintain process documentation, business requirements, and workflows
Assist in developing reports, dashboards, and analytics that provide meaningful insights
Support change management by developing training materials, communicating system changes, and assisting users during implementation
Monitor system performance, user feedback, and business metrics for continuous improvement
Qualification
Required
Bachelor's degree in business, Information Systems, Operations, or related field, or equivalent experience
Experience gathering, documenting, and validating business and functional requirements
Experience working with CRM platforms (Salesforce preferred) and business process improvement initiatives
Strong understanding of lead managements, sales operations, workflow automation, and customer engagement processes
Experience creating process maps, business requirements documents, user stories, and acceptance criteria
Strong analytical, problem-solving, organizational, and communication skills
Experience supporting Agile project delivery and collaborating with cross-functional teams
Ability to manage multiple priorities in a fast-paced environment
Travel up to 20%
Preferred
3+ years of experience as a Business Analyst, Product Analyst, CRM Analyst or similar role
Bilingual Spanish
Benefits
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$14.07B2026-03-05Post Ipo Debt· $1B
2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
Leadership Team
Jim Rechtin
CEO and President
Greg Sheff
Interim Segment President, Home Solution
Recent News
2026-08-06
Benzinga.com
2026-07-29
Company data provided by crunchbase