SquareTrade · 3 days ago
Channel Insights Manager
United States
Full-time
Remote
Lead/Staff
$109K/yr - $140K/yr
5+ years expSquareTrade is one of the fastest-growing companies in its industry, transforming a $30B market through service innovation. The Channel Insights Manager will drive performance visibility and partner outcomes by translating performance insights into actionable strategies to improve customer experience and operational efficiency.
FinanceProperty & Casualty InsuranceFinancial ServicesInsuranceProperty Insurance
No H1B
Responsibilities
Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations
Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes
Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders
Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes
Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution
Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards
Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans
Influence partner behavior and internal priorities through data-driven recommendations and structured action planning
Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders
Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes
Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results
Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives
Establish best practices for insights generation, reporting, and stakeholder communication across the function
Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement
Qualification
Required
Bachelor's degree with 5+ years of experience in operations, analytics, or partner/channel management
Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements
Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts
Advanced analytical and problem-solving skills, with experience translating data into actionable insights
Proficiency in SQL, Tableau, Power BI or similar tools to analyze and communicate performance trends
Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority
Strong communication and relationship management skills, with experience working across internal teams and external partners
Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes
Deep understanding of customer experience principles and brand standards
Benefits
Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts
Company
SquareTrade
Over the past 20 years, Allstate Protection Plans (also known as SquareTrade) has revolutionized the product protection industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Etnyre
Chief Financial Officer
Colleen Murphy
Partner Success Manager
Recent News
Albuquerque Journal
2025-10-23
2025-09-27
2025-09-24
Company data provided by crunchbase