Globalstar · 4 days ago
Gateway QA Specialist
United States
Full-time
Remote
Mid Level
2+ years expGlobalstar is a leader in personal safety and satellite communications, leveraging a low-earth orbit satellite constellation. The Gateway Quality Analyst Specialist is responsible for driving operational excellence by monitoring performance, enforcing compliance, and transforming operational data into actionable insights.
Artificial Intelligence (AI)AerospaceTelecom & CommunicationsCloud ComputingGPSSatellite CommunicationTelecommunicationsWeb Hosting
Responsibilities
Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
Present data-driven summaries and trend analyses to support management decision-making
Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
Develop and maintain visualizations for inventory management tracking and reporting
Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
Audit user activity and data entry consistency across platforms to enforce quality standards
Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
Build and distribute training compliance reports and escalate non-compliance to management
Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
Support the development and lifecycle management of work order and process management documentation
Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction
Qualification
Required
Exceptional attention to detail with a structured, methodical approach to analysis
Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
Self-directed with the ability to manage multiple priorities in a fast-paced environment
Process-oriented mindset with a continuous improvement outlook
Demonstrated ability to build operational dashboards and reports from raw data
Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus
Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
Equivalent combination of education and relevant work experience will be considered
Willingness and ability to travel as needed
Willingness and ability to work after regularly scheduled hours as needed
Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
Ability to operate the equipment used for the job
Ability to lift 15 pounds at times
Preferred
Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
Benefits
Paid Time Off
Paid Holidays
401(k) Plan with Company Match
Employee Stock Purchase Program
Voluntary and Company Paid Group Life Insurance
Short- and Long-Term Disability Insurance
Medical FSA
Dependent Care
Competitive Salaries
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Comprehensive and Interactive Wellness Program
Company
Globalstar
Globalstar provides satellite communication services for voice, data, and asset tracking in remote and mobile environments. It is a sub-organization of Amazon Leo.
201-500 employees
H1B Sponsorship
Globalstar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
83%
Represents job field similar to this job
Engineering and Development
Customer Service and Support
Trends of Total Sponsorships
*2026 (3)
2025 (16)
2024 (6)
2023 (5)
2022 (5)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$652MKey Investors
Apple
2026-04-14Acquired
2024-10-29Post Ipo Equity· $400M
2023-02-28Post Ipo Debt· $252M
Leadership Team
James Monroe
Executive Chairman of the Board of Directors
Recent News
Company data provided by crunchbase