CVS Health · 1 week ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$17/hr - $31.30/hr
0+ years expCVS Health is dedicated to building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to support their customers. In this role, you will assist members of benefit plans, employers, and healthcare providers by educating them about their benefits and resolving inquiries to enhance customer satisfaction.
HealthcarePharmaceuticalRetailHealth CareMedicalSales
No H1B
Responsibilities
Actively listen and be an advocate for customers, understand their needs and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document all customer correspondence and maintain confidential records of patient information
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Qualification
Required
6+ months of customer service experience
Basic computer skills
Must live in Central Standard Time Zone or Eastern Standard Time Zone
High School Diploma, GED, or equivalent experience
High-speed internet access with adherence to workplace model and potential telework agreements
Willingness to work specific hours, with flexibility
Preferred
1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
1+ years of claims, provider, dental, medical or other related healthcare experience
Microsoft office experience preferred
Benefits
Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
New colleague orientation to learn about our company and your role.
Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
A supportive and inclusive culture that will allow for continuous learning and growth.
Ongoing coaching and mentoring support.
Equipment and resources needed to complete assigned work.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Erin Condon
SVP, Chief Marketing Officer, CVS Pharmacy
Recent News
MedCity News
2026-08-11
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-08-06
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