MongoDB · 1 week ago
Cloud Operations Engineer (2nd Shift, Weekend)
United States
Full-time
Remote
Mid Level
$90K/yr - $176K/yr
2+ years expMongoDB is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers by performing critical operational duties and collaborating with a global team to maintain uptime and resolve incidents.
Artificial Intelligence (AI)Cloud ComputingBig DataSoftwareSaaSDatabaseDeveloper ToolsOpen SourceSemantic Search
No H1B
U.S. Citizen Only
Responsibilities
Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
Automate routine monitoring and troubleshooting tasks
Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
Inform executive leadership and escalation management personnel of major outages
Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)
Qualification
Required
Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
Expertise with Linux system administration, configuration, troubleshooting
Experience in monitoring, system performance data collection and analysis, and reporting
Expertise with networking technologies like DNS, TCP/IP, etc
Knowledge of database operations and concepts
Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
Capability to write small programs/scripts to solve both short-term systems problems
A CS/CE degree or equivalent experience
At least 1 of the following programming languages: Java, Go, Python, Javascript
A keen interest in learning new things
Be a U.S. citizen or U.S. national. Due to the nature of this role and access requirements for FedRAMP environments, this position requires work to be performed on U.S. soil
Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)
Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday)
Preferred
MongoDB
Splunk
Kubernetes
Benefits
Equity
Pension
Health insurance
Regular performance, compensation and development reviews
20 weeks Maternity & Paternity leave to spend time with new arrivals
Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings
Company
MongoDB
MongoDB is a global database software company offering NoSQL, cloud database, and AI-ready data platform.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Chirantan Desai
President & CEO, MongoDB
Jim Scharf
Chief Technology Officer
Recent News
2026-08-15
2026-08-13
Company data provided by crunchbase