ICF · 1 day ago
Salesforce Business Analyst (Public Trust)
United States
Full-time
Remote
Mid Level
$67K/yr - $115K/yr
3+ years expICF is a global advisory and technology services provider, and they are seeking an experienced Business Analyst to support a Salesforce Center of Excellence program for government clients. The role involves analyzing business needs, documenting requirements, and ensuring successful delivery of Salesforce capabilities while collaborating with various stakeholders.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Engage with federal stakeholders to understand current business processes, identify pain points, and gather functional and non-functional requirements
Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities
Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog
Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities
Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables
Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations
Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes
Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies
Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards
Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement
Qualification
Required
3+ years of work experience in Information Technology, including at least one Salesforce project
3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite
1+ years of experience delivering user training or creating technical documentation
Candidate must have a Public Trust or an Active Secret clearance
U.S. Citizenship is required due to federal contract requirements
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
Highly effective analytical and problem-solving capabilities
Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables
Excellent communication and interpersonal skills to interface effectively with team members and federal clients
Organized, detail-oriented and able to prioritize and multitask
Preferred
Experience working with federal government clients or large-scale government programs
Familiarity with emergency management, crisis response, continuity, resilience, grants management, case management, compliance, or related mission-support environments
Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects
Experience with Agile delivery frameworks, including Scrum or SAFe
Experience supporting user acceptance testing, defect triage, release planning, and production deployment activities
Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chair and Chief Executive Officer
Jennifer Welham
Senior Vice President, Health, People, and Human Services
Recent News
PR Newswire
2026-08-06
2026-08-05
2026-07-21
Company data provided by crunchbase