Golden 1 Credit Union · 3 weeks ago
Senior Business Systems Analyst
United States
Full-time
Remote
Senior Level
$102K/yr - $110K/yr
7+ years expGolden 1 Credit Union is among the top credit unions in the country, committed to empowering its members and uplifting communities. They are seeking a Senior Business Systems Analyst to translate complex business needs into innovative technology solutions, manage enterprise-wide software solutions, and drive process improvements.
BankingFinanceFinancial Services
Responsibilities
Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes
Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings
Provide high-quality analytical system solutions for key stakeholders
Proactively identifies software functional gaps and opportunities of improvement
Collaborates with product owners to create product backlog by using Agile practices
Creates user stories with relevant acceptance criteria
Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus: 10% Training and mentoring BSA I 70% Project Support 20% Department process improvement
Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews
Supports Agile practices and leads the improvement of service
Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools
Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. Operations Focus: 10% Training and mentoring BSA I and BSA II 20% Tickets and operational support requests 70% Manage and support software upgrades
Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management
Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support
Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation
Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication
Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up
Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions
Participate in on-call support for critical response to after hour application impairments or major outages as needed
Qualification
Required
Bachelor's Degree in Information Technology, Project Management or Business Administration required
Equivalent work experience may be considered in lieu of a 4-year degree
7+ years experience in financial or health services, including technical business analysis, product development and process improvement required
Preferred
Bachelor's Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred
Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred
Benefits
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs.
These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals.
The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.
We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
2026-07-30
2026-05-11
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