Akuity · 3 weeks ago
Technical Support Engineer, AMER West
United States
Full-time
Remote
Mid Level
2+ years expAkuity is a company founded by the co-creators of Argo, focusing on helping organizations deploy Argo at scale. The Technical Support Engineer will ensure customer success by troubleshooting issues, improving documentation, and developing support processes.
Cloud ComputingSoftwareInformation TechnologySaaSDeveloper ToolsDevOps
Responsibilities
Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone
Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings
Troubleshoot, diagnose, and resolve customer issues promptly and accurately
Recognize common support patterns and escalate issues to engineering when appropriate
Help build and iterate on our support playbook, processes, and systems
Contribute to improving Akuity’s documentation to enhance the customer experience
Qualification
Required
2+ years of experience in a customer-facing support role
Experience configuring and troubleshooting Kubernetes infrastructure
Hands-on experience with Argo CD in a professional setting
Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts
A passion for working directly with users and the ability to communicate context clearly and thoughtfully
Enthusiasm for being a primary point of contact for both open-source and enterprise customers
A proactive, strategic mindset, anticipating issues and designing scalable solutions
Strong systems thinking skills and the drive to identify root causes
Preferred
Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts)
Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE)
Experience using Kargo to deploy multiple projects across stages
Company
Akuity
Akuity is the Enterprise Software Delivery Platform, powered by AI. Built by the creators of Argo CD and Kargo.
11-50 employees
H1B Sponsorship
Akuity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Creatives and Design
Trends of Total Sponsorships
*2024 (1)
Funding
Current Stage
Early StageTotal Funding
$24.5MKey Investors
Decibel Partners,Lead Edge CapitalDecibel Partners
2022-05-16Series A· $20M
2021-10-11Seed· $4.5M
Leadership Team
Hong Wang
Founder and CEO
Jesse Suen
Co-Founder & CTO
Recent News
2026-03-26
The New Stack
2025-11-12
Company data provided by crunchbase