CVS Health · 4 weeks ago
Senior Manager, Escalation & Defect Management, Product Growth Enablement
United States
Full-time
Remote
Senior Level, Lead/Staff
$83K/yr - $183K/yr
7+ years expCVS Health is committed to building a world of health around every individual, and they are seeking a Senior Manager for Escalation & Defect Management in Product Growth Enablement. This role focuses on accelerating product growth through cross-functional collaboration and providing dedicated support for priority products and initiatives.
HealthcarePharmaceuticalRetailHealth CareMedicalSales
Responsibilities
Partner with product owner(s) and other key stakeholders to support growth initiatives for priority products within the PID portfolio
Help identify and support growth opportunities across target segments
Under direction of product owner, support product launches, pilots, enhancements and adoption initiatives through structured enablement efforts, working across stakeholders to ensure new and evolving offerings are operationally feasible, scalable and launch-ready
Partner with product owner(s), sales and marketing to develop client-specific product narratives and value propositions
Identify gaps, risks and dependencies early, enabling proactive solutions that protect growth timelines and product credibility
Develop and maintain product-specific enablement collateral such as product playbooks, FAQs, pitch decks and use case documentation
Partner with Analytics to lead development of case studies and overall integration of metrics and quantifiable outcomes into collateral that enables data-driven storytelling
Support development of product-specific sales training for new products and features, and coordinate with sales enablement team to ensure timely delivery
Manage client-facing materials and updates; help translate product roadmaps into client-ready messaging and materials
Gather and synthesize client and field feedback to inform product improvements
Implement organizational policies, goals, and objectives based on best practices in the field and in accordance with accreditation standards, when applicable
Support the development of methodologies to evaluate market conditions and adapt business models to meet emerging market needs
Determine improvement opportunities for sales management processes and systems
Qualification
Required
7+ years of work experience, preferably within healthcare, PBM, health plan or pharmaceutical strategy
3 + years of Product, Sales Enablement, Sales, Clinical, Marketing, Market Research, Strategy or Operations experience
3 + years of experience working simultaneously with multiple teams in a cross functional environment
1 + years of experience with SharePoint and Power BI for workflow automation and data management
Preferred
Strong execution and delivery skills across complex, cross-functional initiatives
Demonstrated ability to synthesize data, product strategy, and market trends into clear narratives
High level of collaboration and executive presence
Mastery of problem-solving, influence, and decision-making skills
Growth mindset, with comfort operating in ambiguity and high-visibility environments
Positive attitude; our team enjoys working together and keeps high morale while tackling complex challenges
Benefits
Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility
Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families (based on eligibility)
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Erin Condon
SVP, Chief Marketing Officer, CVS Pharmacy
Recent News
MedCity News
2026-08-11
Company data provided by crunchbase