Alternative Technologies · 3 weeks ago
Technical Account Manager
United States
Full-time
Remote
Senior LevelAlternative Technologies is a worker-owned cooperative that has been providing technology solutions to nonprofits and local businesses for over 35 years. The Technical Account Manager will establish and maintain strong relationships with clients, ensuring their technology supports their mission effectively.
Information TechnologyAppsEnterprise SoftwareMobile AppsProject Management
Hiring Manager
Leslie Sanders
Responsibilities
Building and maintaining trusted client relationships as the primary point of contact
Recommending technology solutions, preparing quotes, and supporting sales growth
Partnering with internal technical and project teams to ensure successful service delivery
Guiding clients through support, projects, billing, and service escalations
Helping clients meet IT, cybersecurity, licensing and compliance best practices
Developing technology roadmaps, including hardware lifecycle planning, cloud adoption, and security improvements
Coordinating procurement, licensing, renewals, and vendor relationships
Monitoring account health, profitability, and contract accuracy
Occasionally helping connect clients with after-hours emergencies to a helpdesk technician
Qualification
Required
Exceptional verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
Strong analytical and organizational skills, with the ability to manage multiple priorities, work independently, and follow through on commitments
Ability to quickly learn new technologies and translate business and technical requirements into practical, well-scoped solutions
Sound judgment in balancing best-practice technical recommendations with client budgets, timelines, existing environments, and long-term supportability
Experience reviewing and refining technical documentation, scopes of work, and client-facing recommendations
Strong attention to detail, documentation habits, and commitment to delivering high-quality work
Professionalism, integrity, flexibility, persistence, and the ability to remain calm and effective in stressful situations
Confidence, creativity, curiosity, and a desire to continuously improve processes, client outcomes, and organizational success
Ability to collaborate effectively with clients, engineers, project managers, technicians, and colleagues from diverse backgrounds and perspectives
A commitment to staying current with evolving technology, cybersecurity trends, and industry best practices
A strong working understanding of cloud identity and collaboration platforms, including Microsoft 365 (Entra ID, Exchange Online, SharePoint), Google Workspace, and Box
A strong working understanding of authentication and access control, including Entra ID / Azure AD configuration, Conditional Access, SSO, and MFA
A strong working understanding of enterprise cloud administration, including user lifecycle management, permissions, and security best practices
A strong working understanding of hybrid and legacy environments, including Windows Server domain architecture and Active Directory synchronization
A strong working understanding of email platforms, including Microsoft Exchange Online and Google Workspace, common administration tasks, troubleshooting concepts, and migration planning
A strong working understanding of virtualization and infrastructure concepts
A strong working understanding of network and security fundamentals, including TCP/IP, DNS, VLANs, QoS, WAN failover, and firewall technologies (SonicWall, Fortinet, Ubiquiti UniFi)
A strong working understanding of backup and disaster recovery, including StorageCraft ShadowProtect, Axcient, and recovery planning
A strong working understanding of security and endpoint tooling, including Duo MFA, Huntress EDR and ITDR, and password management tools such as Bitwarden
A strong working understanding of MSP systems and workflows, including Microsoft 365 for Business licensing
A strong working understanding of Apple device and identity management, including Addigy and Apple Business Manager
A strong working understanding of vendor and licensing workflows, including purchasing through TD Synnex or Pax8
Preferred
Experience working with nonprofit organizations and/or in a Managed Service Provider (MSP) environment is strongly preferred
Experience with the ConnectWise ecosystem is a plus
TechSoup is a plus
Company
Alternative Technologies
Alternative Technologies provides backups, security, office 365, help desk, cabling, wifi, mobile apps, and project management services.
Founded in 1989
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase