Zscaler · 3 weeks ago
Critical Accounts Program Manager
United States
Full-time
Remote
Senior Level
$127K/yr - $182K/yrZscaler is an AI-forward enterprise focused on digital transformation and cybersecurity. They are seeking a Critical Accounts Program Manager to lead the resolution of critical customer issues, manage cross-functional alignment, and communicate strategic updates to executives.
Cloud ComputingCyber SecurityEnterprise SoftwareCloud SecuritySecurity
Responsibilities
Ownership for driving progress and resolution of customer's critical issues per assigned geographic region
Develop and execute action plans in conjunction with cross-functional product development and management teams
Effectively communicate ongoing CAP status updates to both internal and customer audiences up to VP and C level
Demonstrate strong judgment at risk management and problem mitigation, making timely decisions from both business and technical perspectives
Perform post mortem analysis, evaluate and initiate internal discussions around key areas of focus or improvement for product, process, and people
Qualification
Required
Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Program or project management of critical issues in a cross-functional environment that includes working with sales, customers, and partners to resolve complex and critical issues
Technical background in the security and/or networking space with the ability to speak to the product from an engineering level to a customer executive level
Experience in customer-facing sales and/or services delivery roles with a focus on driving complex technical issues to closure
BA/BS in computer science, engineering, information systems, or equivalent practical experience
Preferred
Experience leveraging AI-driven sentiment analysis, automated support insights, or predictive analytics to proactively identify, track, and mitigate high-risk customer escalations
Experience as an Escalations Engineer, Technical Account Manager, Engineering Manager, or Customer Support Manager at an enterprise technology or SaaS company
Experience with Secure Service Edge, Zero Trust SASE, and/or Zero Trust Network Access products and solutions
Master of Business Administration (MBA)
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
Founded in 2008
5001-10000 employees
H1B Sponsorship
Zscaler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
4%
Represents job field similar to this job
Management and Executive
Engineering and Development
Product Management
Sales
Customer Service and Support
Marketing
Accounting and Finance
Creatives and Design
Legal and Compliance
Trends of Total Sponsorships
*2026 (51)
2025 (164)
2024 (220)
2023 (108)
2022 (144)
2021 (82)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Bill Lapp
CTO, Go To Market
Recent News
Morningstar.com
2026-07-28
Company data provided by crunchbase