Dice · 3 weeks ago
Senior Software Engineer
United States
Full-time
Remote
Senior Level
$93K/yr - $185K/yr
3+ years expCVS Health is a leading healthcare company dedicated to simplifying health care for individuals and communities. They are seeking a Senior Software Engineer to lead Site Reliability Engineering efforts, ensuring high application availability and quick issue resolution while collaborating with engineering and product teams.
Telecom & CommunicationsHuman ResourcesInternetRecruiting
Responsibilities
Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk
Act as the primary point of contact for incident management and service requests
Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs
Resolve routine issues by leveraging runbooks and established standard operating procedures
Escalate complex incidents to L2/L3 support teams with comprehensive documentation
Provide timely communication on incident status, updates, and resolutions to stakeholders and end users
Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, Google Cloud Platform)
Troubleshoot and debug SQL queries across relational and non-relational databases
Support CI/CD pipelines and assist with deployment-related troubleshooting
Automate repetitive operational activities using scripting languages such as Python and Shell
Maintain, update, and enhance runbooks, knowledge repositories, and SOPs
Perform in-depth troubleshooting across applications, APIs, and underlying infrastructure
Analyze logs, metrics, and traces to identify and resolve root causes
Debug application issues at the code level (preferably in Java, Python, or similar technologies)
Implement data corrections, configuration changes, and minor code or script updates
Collaborate with engineering teams to deploy bug fixes, enhancements, and patches
Participate in post-incident reviews and contribute to root cause analysis (RCA) initiatives
Qualification
Required
Bachelor's degree in computer science, Engineering, or related field
3+ years of experience in application support, production support, or SRE roles
Strong understanding of application architecture, APIs, and distributed systems
Hands-on experience with debugging, log analysis, and incident management
Experience with ticketing tools (ServiceNow, Jira, etc.)
Good understanding of Linux/Unix systems
Preferred
Experience in IT, SRE, DevOps, or Software Engineering
Experience in healthcare, finance, enterprise SaaS, or highly regulated industries
Familiarity with Open Telemetry, Observability and AIOps platforms
Knowledge of DevOps practices, CI/CD tools, Kubernetes, Docker, and containerized environments
Exposure to GenAI/Automation tools (OpenAI, CoPilot, Gemini, Claude etc.) in L1 support environments
Basic coding ability to troubleshoot, fix issues and build self-healing or auto-remediation workflows
Benefits
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Company
Dice
Dice offers a marketplace that enables direct connections between recruiters and technologists.
201-500 employees
H1B Sponsorship
Dice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
73%
Represents job field similar to this job
Engineering and Development
Management and Executive
Trends of Total Sponsorships
*2022 (2)
2021 (4)
2020 (5)
Funding
Current Stage
Growth StageLeadership Team
Daniel Hinck
Client Success Partner
Kalyn Thorne
Client Success Partner - Enterprise
Recent News
2025-08-25
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