Dayforce · 2 weeks ago
Payroll Delivery Manager I
Canada
Full-time
Remote
Mid Level
$77K/yr - $121K/yr
2+ years expDayforce is a global human capital management company headquartered in Toronto, Ontario, and Minneapolis, Minnesota. They are seeking a Full-Time Salaried Payroll Delivery Manager I to lead Payroll Specialists and manage client relationships while ensuring the efficiency and accuracy of payroll operations.
Enterprise SoftwareHuman ResourcesInformation TechnologySoftwareScheduling
Responsibilities
Manage a broad scope of day-to-day operations with agility in a continuously evolving environment
Maintain oversight across multiple internal departmental activities and resolve issues within tight timelines
Ensure overall quality control and auditing to maintain accuracy and continuously improve operational performance
Monitor compliance with contractual obligations and service level agreements (SLAs)
Proactively identify opportunities and contribute to process improvements that increase value
Serve as a subject matter expert on Dayforce solutions and client information, providing recommendations to internal and external stakeholders
Track workflow processes, manage priorities, and remove operational bottlenecks
Recommend resource utilization improvements to maximize efficiency
Support clients and internal teams throughout various stages of the client lifecycle
Assist with project planning, implementation activities, and project rollouts
Coordinate operational readiness for Parallel and Dry Run testing
Coach and guide Payroll Specialists while supporting ongoing development and training
Assist in developing standards, best practices, and standard operating procedures
Prepare and present operational metrics, business reviews, process updates, and executive presentations
Build and maintain strong relationships with internal teams, clients, and external partners
Deliver exceptional customer service across all interactions
Promote cross-functional knowledge sharing and collaboration
Apply detailed payroll and product expertise to accomplish complex operational responsibilities
Communicate effectively with clients, leaders, and team members
Demonstrate ownership and accountability for deliverables from initiation through completion
Approve payrolls while ensuring compliance with established guidelines
Support year-round compliance and internal control activities
Perform payroll and tax audits or partner with internal teams to ensure legislative compliance
Manage or support quarter-end and year-end payroll processing activities to ensure timely and accurate delivery
Qualification
Required
2–4 years of payroll experience in high-volume payroll operations with end-to-end Canadian and/or U.S. payroll processing, including balancing, quarter-end (U.S.), ROEs (Canada), taxation, garnishments, legislation, and year-end activities
End-to-end payroll experience supported by strong analytical and technical expertise
Strong planning, organizational, and problem-resolution skills
Excellent verbal and written communication skills with the ability to communicate effectively with customers, internal partners, and leadership
Strong work ethic, enthusiasm, and positive attitude
Ability to perform effectively in high-pressure, fast-changing environments
Ability to travel occasionally
Flexibility to support business needs, including operational hours between 8:00 a.m. and 8:00 p.m. Eastern Time. Weekend and holiday work may occasionally be required
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world
Preferred
Bachelor's degree or equivalent work experience preferred
Canadian Payroll certification
Extensive experience with Canadian payroll
Passion for collaboration, customer service, and continuous improvement
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days and our charity, Dayforce Cares
Company
Dayforce
Dayforce is a time and attendance application that helps businesses automate clocking and streamline employee payroll.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.04BKey Investors
DayforceBridgescale Partners
2024-03-01Post Ipo Debt· $1B
2011-01-05Series C· $15M
2010-07-07Series Unknown· $10M
Leadership Team
B
Bob Brooks
SVP R&D - Payroll and Benefits
Nicole Bello
Group Vice President, EMEA
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