Impact Authority · 2 weeks ago
Customer Success Manager/REMOTE
United States
Full-time
Remote
Senior LevelImpact Authority is seeking a Senior Short-Form Growth Strategist to lead client-facing content strategy and execution. This strategic role involves engineering scalable content systems, managing client communications, and driving measurable audience growth.
Public Relations & Communications
Hiring Manager
Amina Afzal - CHRP l MBA
Responsibilities
Lead client onboarding calls and extract positioning, differentiation, and content angles
Build 90–180 day structured content roadmaps
Develop scalable content pillar architecture
Engineer hook libraries and retention frameworks
Create structured testing plans for format and angle iteration
Identify performance bottlenecks and pivot strategy accordingly
Write high-performance short-form scripts and hooks
Structure videos for retention, replay value, and conversion
Apply pattern interrupts, curiosity loops, and psychological triggers
Analyze high-performing content and reverse engineer success patterns
Use AI tools to accelerate ideation and scripting while maintaining originality
Run weekly strategy calls with clients
Present performance reports and strategic adjustments confidently
Handle client objections or dissatisfaction professionally
Maintain strong communication cadence and relationship quality
Ensure clients feel guided, confident, and strategically supported
Analyze watch time, retention curves, CTR, and engagement metrics
Identify scalable content patterns
Propose iteration frameworks to increase output performance
Translate data into clear strategic next steps
Qualification
Required
Proven experience working directly with clients (agency, consulting, or in-house brand experience)
Demonstrated success generating short-form content with 1M+ views (must provide examples)
Experience building structured content roadmaps
Experience leading onboarding calls and weekly client meetings
Strong understanding of virality mechanics and retention psychology
Ability to write viral hooks and structured scripts consistently
Experience working with creators, influencers, or brands
Exceptional verbal communication skills
Strong executive presence and authority on calls
Structured thinker with organized workflow habits
Strong analytical ability with performance metrics
Mastery of short-form platform mechanics (TikTok, Instagram Reels, YouTube Shorts, X)
Ability to operate independently without constant supervision
Preferred
Experience managing clipping campaigns or performance-based content reward systems
Experience working with UGC creators or clipper networks
Familiarity with structured payout systems and quality control workflows
Ability to design or manage clipper onboarding, submission standards, and approval systems
Experience optimizing clipping campaigns based on performance metrics
Understanding of scaling creator ecosystems while maintaining quality control
Company
Impact Authority
Impact Authority specialize in crafting PR strategies that elevate your profile and enhance your credibility through strategic media placements.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase