Haemonetics · 3 weeks ago
Field Service Engineer 2H (Medical Device) (Sacramento, CA based Field role))
California State+2 more
Full-time
Onsite
Senior Level
5+ years expHaemonetics Corporation is a leading company in the medical device industry, and they are seeking a Field Service Engineer to support Blood Management Centers and Hospitals. The role involves providing device installation, preventive maintenance, and repair services while ensuring customer satisfaction and effective communication.
BiotechnologyConsultingHealthcareMedical DeviceHealth CareMedical
Responsibilities
Experienced Subject Matter Expert on servicing all Haemonetics product lines
Mentor/Train new hires and is consulted on challenging technical issues
Excels with documentation, reporting and overall organization
Produces superior metrics and KPI’s
Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
Troubleshoots, diagnoses malfunction, replace faulty components
Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management
Professionally interacts with clients to assess their needs, address any concerns and provides technical support
Communicates progress and outcomes of service to internal and external stakeholders
Demonstrates proactive and effective communication and engagement with customer
Utilizes time, service and support-tracking tools
Resolves and/or escalate issues in a timely manner
Adheres to and follows Haemonetics policies and procedures
Extensive travel is required. (75%) – Valid driver’s license required
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Respond to service requests and ensure customer satisfaction: install, upgrade, repair, and maintain instrument systems in defined territory
Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement
Customer follow-up and ownership of all product and service related issues acting as a focal point for troubleshooting. Work as a continuous customer interface to drive customer satisfaction
Interface between the field organization and internal support structure by providing timely onsite technical assistance, coordinating new system placements, develop leads, promote upgrades and contract renewals
Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, and field modify implement and installation equipment
Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions
Assist the quality team with data collection and timely reporting to facilitate performance analysis
Understand how the assigned program integrates with system
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Qualification
Required
Experienced Subject Matter Expert on servicing all Haemonetics product lines
Mentor/Train new hires and is consulted on challenging technical issues
Excels with documentation, reporting and overall organization
Produces superior metrics and KPI's
Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
Troubleshoots, diagnoses malfunction, replace faulty components
Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management
Professionally interacts with clients to assess their needs, address any concerns and provides technical support
Communicates progress and outcomes of service to internal and external stakeholders
Demonstrates proactive and effective communication and engagement with customer
Utilizes time, service and support-tracking tools
Resolves and/or escalate issues in a timely manner
Adheres to and follows Haemonetics policies and procedures
Extensive travel is required. (75%) – Valid driver's license required
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
5-8 Years experience in repairing, or servicing of medical devices
Mentorship and training of individuals
IT and/or software troubleshooting experience
Equivalent combination of education and experience
Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
Excellent problem solving and analytical skills
Strong communication and customer service skills
Strong organizational skills for documentation and reporting
Proficient with service software applications
Ability to work independently and part of a team
Demonstrated customer service skills
Experience in a regulated environment
BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
5-8 years relevant experience technical field service experience
Ability to travel up to 75% of time
Must be highly motivated and have strong problem solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities
Preferred
Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering preferred
Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred
Benefits
401(k) with up to a 6% employer match and no vesting period
Employee stock purchase plan
“flexible time off” for salaried employees
For hourly employees, accrual of three to five weeks’ vacation annually (based on tenure)
Accrual of up to 64 hours (annually) of paid sick time
Paid and/or floating holidays
Parental leave
Short- and long-term disability insurance
Tuition reimbursement
Health and welfare benefits
For non-sales roles, eligibility for a discretionary annual bonus (target amount varies based on the applicable role)
Eligibility to participate in the Company’s long-term incentive plan (eligibility and target amount dependent on the role)
Company
Haemonetics
Haemonetics is a global medical technology company that provides Blood Management and Interventional Technologies.
1001-5000 employees
H1B Sponsorship
Haemonetics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
71%
Represents job field similar to this job
Engineering and Development
Management and Executive
Sales
Accounting and Finance
Trends of Total Sponsorships
*2026 (3)
2025 (2)
2024 (3)
2023 (3)
2022 (2)
2021 (4)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-05-21Post Ipo Debt· $600M
2021-03-01Post Ipo Equity· $435M
2019-05-23Post Ipo Equity· $10M
Leadership Team
Christopher Simon
President and Chief Executive Officer
Christopher Lindop
CFO and VP Business Development
Recent News
2026-07-28
Company data provided by crunchbase