LexisNexis Risk Solutions · 1 week ago
Director of Market Insights and Customer Experience
United States
Full-time
Remote
Lead/Staff
$118K/yr - $220K/yr
10+ years expLexisNexis Risk Solutions is a partner in the assessment of risk, providing solutions for the insurance industry. The Director of Market Insights will lead market research initiatives, translating business questions into actionable insights and recommendations to support decision-making.
Big DataHealthcareInformation TechnologyProperty & Casualty InsuranceSoftwareAnalyticsHealth CareInsurTechRisk Management
Responsibilities
Partner with internal stakeholders to define external market and internal business unit research strategies, working through sometimes ambiguous or loosely-defined requests, clarifying the underlying business problem, and determining how research can best support the decision or objective
Translate business objectives into clear research objectives, appropriate methods, project plans and reporting approaches
Lead qualitative and quantitative research projects from intake through delivery, including study design, survey or guide development, fielding, analysis, reporting and presentation
Analyze quantitative and qualitative data to develop clear findings, implications and recommendations
Develop business-focused stories that explain what the research found, why it matters and what actions should be considered
Present findings and recommendations to internal clients including senior leaders in a clear, practical and business-focused way
Serve as a senior partner within the team by setting standards, providing first-level review, and coaching to improve research design, analysis, storytelling and deliverable quality
Help shape the global market insights Center of Excellence by improving research practices, strengthening stakeholder engagement, and increasing the strategic impact of insights across Insurance and Healthcare
Help establish and reinforce best practices for survey design, qualitative research, analysis, reporting and insight communication
Manage research vendors when used to ensure projects are completed on time, on budget and to quality expectations
Stay current on market research trends, tools, platforms and methods that can improve the quality, speed, and impact of the work
Qualification
Required
10 to 15 years of experience in market research, insights, customer experience or strategy, including significant hands-on experience leading qualitative and quantitative research
Experience owning complex research projects from intake through final recommendation
Strong ability to translate business objectives into clear research objectives, appropriate methods, and actionable research plans
Comfortable working through ambiguity or complexity, asking the right questions, facilitating cross-functional discussions, and helping stakeholders clarify the business problem, decision or objective behind a research request
Strategic thinker who can connect research findings to business priorities, identify implications beyond the immediate project and recommend actions that support better decision-making
Demonstrated ability to analyze quantitative and qualitative data and translate findings into clear implications and recommendations
Strong storytelling and superior verbal and written communication skills, with the ability to develop deliverables that connect insights to business priorities, implications and recommended actions that support decisions
Experience providing guidance, review and coaching to raise the quality of research design, analysis, reporting and deliverables
Ability to help strengthen team practices, reinforce standards and improve the consistency and impact of research deliverables
Strong quantitative, analytical and problem-solving skills
Comfortable using AI tools, such as Copilot, ChatGPT, or similar platforms, as professional productivity enablers
Self-directed and organized with strong planning, prioritization and project management skills
Detail-oriented, with strong written, verbal and interpersonal skills
Flexible, thoughtful and practical in applying research approaches to changing business needs while maintaining high standards for accuracy, quality and timeliness
Proficiency in Microsoft Office, including Excel, PowerPoint and Word
Working knowledge of research tools for survey programming and analysis, such as Qualtrics, SurveyMonkey or similar platforms
Commitment to staying current on market research trends, tools, platforms and best practices
Preferred
B2B market research experience is preferred
Experience supporting insurance, healthcare, data, analytics or technology businesses is a plus
International experience is a plus
Benefits
This job is eligible for an annual incentive bonus.
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Company
LexisNexis Risk Solutions
LexisNexis Risk Solutions provides information to assist customers in industry and government in assessing, predicting, and managing risk. It is a sub-organization of ChoicePoint.
10001+ employees
H1B Sponsorship
LexisNexis Risk Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
1%
Represents job field similar to this job
Marketing
Engineering and Development
Management and Executive
Product Management
Sales
Trends of Total Sponsorships
*2026 (30)
2025 (129)
2024 (132)
2023 (86)
2022 (98)
2021 (125)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Bill Madison
CEO - Insurance Solutions
Mark Kelsey
Chief Executive Officer, LexisNexis Risk Solutions
Recent News
Fintech News Malaysia
2026-07-17
Company data provided by crunchbase