Realpage · 3 weeks ago
Help Desk Coordinator II
United States
Full-time
Remote
Mid Level
2+ years expRealPage, Inc. is a company specializing in delivering premium Internet and video services across various real estate sectors. They are seeking a Tier 2 Help Desk Agent who will provide top-tier support to customers, troubleshoot network issues, and resolve equipment problems effectively.
Big DataReal EstateEnterprise SoftwarePaymentsSaaSSoftwareAnalyticsBusiness IntelligenceCommercial Real EstateDocument ManagementProperty ManagementPropTechReal Estate Investment
Responsibilities
Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively
Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance
Conduct remote troubleshooting for network-related problems
Identify access points and evaluate their functionality, including heartbeats and the number of users
Determine the necessity of rebooting wireless access points to resolve connection issues
Utilize MAC addresses to ascertain the connection status of devices
Resolve cable and video-related issues
Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller
Rectify video and programming problems on Dish Smart Boxes
Handle matters escalated from property staff
Perform other duties as assigned
Qualification
Required
Possession of a High School Diploma or GED
Proficiency in network and wireless troubleshooting
More than 2 years of experience in customer service
Over 1 year of technical support experience
Strong written and oral communication skills
Exceptional telephone etiquette
Detailed documentation capabilities
Strong technical troubleshooting skills
Exceptional problem-solving abilities
A genuine passion for helping others
Effective communication skills
A desire to be an integral part of a dynamic and supportive team
Familiarity with Ruckus, Juniper, and Cambium Access Points
Experience with Zendesk or another ticketing system
Previous work experience with an Internet Service Provider (ISP)
Benefits
Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Company
Realpage
RealPage is a provider of cloud-based software for managing multi-family real estate.
5001-10000 employees
H1B Sponsorship
Realpage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
1%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Management and Executive
Product Management
Creatives and Design
Marketing
Accounting and Finance
Trends of Total Sponsorships
*2026 (1)
2025 (10)
2024 (19)
2023 (11)
2022 (11)
2021 (17)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Dustin Gellman
SVP Innovation
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-08-03
The Philadelphia Inquirer
2026-07-29
Company data provided by crunchbase