Genesys · 4 days ago
Senior Product Owner, Zuora Billing
United States
Full-time
Remote
Senior Level
$130K/yr - $230K/yr
8+ years expGenesys is a company that empowers organizations to create better customer experiences through AI-powered experience orchestration. They are seeking a Senior Product Owner for the Zuora Billing platform, responsible for driving the product roadmap and collaborating with various teams to ensure effective billing capabilities.
Artificial Intelligence (AI)Customer ServiceCloud ComputingSaaSSoftwareCall CenterDebt Collections
Responsibilities
Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities
Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes
Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation
Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture
Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements
Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption
Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments
Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness
Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring
Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed
Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers
Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt
Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria
Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership
Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale
Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation
Qualification
Required
8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery
Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments
Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform
Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities
Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders
Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes
Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts
Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems
Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs
Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences
Preferred
Experience with Salesforce, Zuora Revenue, Workday Finance, Snowflake, AWS, or related integration platforms
Familiarity with SaaS subscription and consumption-based monetization models
Experience supporting Lead-to-Cash, Quote-to-Cash, Billing Operations, or Revenue Accounting processes
Understanding of SOX controls, audit requirements, financial close processes, and data integrity controls
Experience working with global delivery teams, offshore engineering teams, and cross-functional stakeholders
Experience with Agile delivery practices, including backlog refinement, sprint planning, UAT, and release readiness
Strong interest in automation, operational observability, process simplification, and AI-enabled ways of working
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Engineering and Development
Management and Executive
Trends of Total Sponsorships
*2026 (1)
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce Ventures,ServiceNowSalesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Anthony Bates
Chairman and CEO
Glenn Nethercutt
Chief Technology Officer
Recent News
2026-07-22
Company data provided by crunchbase