Park Place Technologies · 2 days ago
Field Service Engineer
United States
Full-time
Remote
Mid LevelPark Place Technologies is seeking a Field Service Engineer to support their data center maintenance needs. The role involves providing onsite system diagnostic and analysis support, ensuring customer satisfaction, and managing inventory and administrative tasks.
HardwareInformation TechnologyInfrastructure
Responsibilities
Ensure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction
Provide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips
Perform service in a cost-effective manner, displaying professional attitude and courtesy while on site
Maintain effective communication with customer and our customer support center during repair process and any projected delay
Analyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair
Analyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems
Utilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes
Follow customer specific repair procedures; assess current and future customer needs based on usage of the system
Determine needed parts and quantities based on contracts in service area
Return bad or excess parts in a timely manner
Manage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory
Accurately complete and timely return audit forms, email replies, timesheets and expense reports
Attend and participate in regularly scheduled team meetings
Account for all activities correctly using Field Point time reporting utility
Qualification
Required
Experience working with OEM data center hardware with ability to grasp new products/concepts
Successful prior field experience
Availability for after hours, on-call rotation to support customer needs
Must possess a valid driver's license and an appropriate driving record based on the position travel requirements
Ability to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders
Must be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening
High School Degree required
Must be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)
Preferred
Strong troubleshooting skills; CompTia A+ and Server + preferred
Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred
Company
Park Place Technologies
Park Place Technologies is an IT company that provided organizations around the globe with post-warranty maintenance and support solutions.
Founded in 1991
1001-5000 employees
H1B Sponsorship
Park Place Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
50%
Represents job field similar to this job
Engineering and Development
Customer Service and Support
Sales
Trends of Total Sponsorships
*2025 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
Blackstone
2024-04-13Debt Financing· $2B
2020-06-23Series Unknown· $4.63M
2019-07-23Acquired
Leadership Team
Christopher Adams
President & Chief Executive Officer
Andrew P Gehrlein
Chief Financial Officer and Chief Administrative Officer
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