Springboard · 3 weeks ago
Academic Program Success Lead
United States
Full-time
Remote
Lead/Staff
$80K/yr - $110K/yr
7+ years expSpringboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. The Academic Program Success Lead is responsible for all aspects of delivery for Allied Health and AI programs across B2C and B2B, leading new offerings from concept to execution and managing a high-performing team.
EducationEdTechE-Learning
Hiring Manager
Rachel Saccuzzo
Responsibilities
Own all aspects of student support and delivery for full student journey for multiple new initiatives from end-to-end, from strategic framing of new courses through execution
Proactively identify capability gaps within programs and student journeys before they become bottlenecks, design and iterate to then operationalize infrastructure
Translate portfolio-level insights surface by the Program Success team into strategic recommendations for Program Leadership, cross-functional prioritization, and roadmapping
Directly manage and sustain a high performing team by actively investing in individual development, creating clear accountability structures, and maintaining team energy and focus through rapid organizational change
Demonstrate a founder's instinct for operational design of a learner’s experience, identifying gaps in process or capability that give you the ability to monitor performance or add friction to the learner journey
Leverage AI tools as a force multiplier across the team's work, modeling and embedding AI fluency as a default operating practice, not a nice-to-have
Play a strong role with external partners, equipping Client Success teams with a POV and context to allow them to be successful, understand client nuance (e.g. B2B marketplace partner versus direct B2B pilots versus B2C) and design operations to delight and deliver
Serve as a connective force internally, building trust across teams and aligning cross-functional colleagues around shared goals, timelines, and accountability to deliver on outcomes and enable agility through tight feedback loops
Qualification
Required
7-10 years of professional experience where you've demonstrated end-to-end ownership over meaningful work, with some portion of that experience at a rapidly evolving startup environment
Founder mentality. You have at least one or two clear examples where you personally created an operational capability that did not exist before, in an environment where no one handed you a playbook
Effective people management skills. You are energized by nurturing the professional development of individuals on your team and have a natural ability to energize teams through rapidly pacing changes, and create structure to effectively drive accountability
Strong external partnership skills. You have recruited, negotiated with, and managed relationships with external partners — whether those were employers, clinical sites, vendors, suppliers, or institutional partners. You understand how to structure agreements that work for both sides
Operational design instinct. You exercise good judgment on when to build a scrappy MVP versus when to operationalize something. You naturally think in systems and workflows, not just tasks. When you see a problem, you design the repeatable process, not just the one-time fix
Speed and judgment. You default to action and move fast, but you have the judgment to know when to slow down — particularly when compliance, accreditation, or partner relationships are at stake
AI fluency. You extensively leverage AI tools to amplify your output at high quality. You instinctively reach for AI to move faster, think through problems, and produce work that would otherwise require a larger team
Creating structure in an ambiguous environment. You can break down ambiguous, complex problems into workable components, prioritize ruthlessly, and communicate your reasoning clearly across teams
Cross-functional influence. You have driven outcomes by coordinating across teams you did not manage. You know how to create urgency, build alignment, and get resources without positional authority
Company
Springboard
Springboard is an e-learning platform that prepares people for modern careers through innovative curriculum and mentor guidance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$65.7MKey Investors
Titanium VenturesPearson Ventures,Reach CapitalCostanoa Ventures
2023-06-30Series Unknown· $12.5M
2020-08-05Series B· $31M
2019-12-16Series A· $11M
Recent News
Reach Capital
2026-07-11
2026-05-26
Company data provided by crunchbase