Ensemble Health Partners · 3 weeks ago
Quality Assurance Specialist
United States
Full-time
Remote
Entry Level
1+ years expEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Patient Access Quality Assurance Specialist will audit Patient Access calls and accounts, ensure compliance with policies, and provide reporting for training and coaching purposes.
HealthcareHospitalityHealth Care
Responsibilities
The QA specialist will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency to policy and procedure
They will monitor the quality audit tool and process and ensures accurate record keeping and audit scoring and system documentation
They will be responsible for identifying trends and recommend quality and training needs of the department
The auditor will partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes
They will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality
They will be responsible to collaborate with Patient Access leadership to remain updated on any new policy and procedure changes to make necessary changes on all associate scorecards
Continuous research, development and implementation of new quality procedures and programs to ensure cutting edge ideas and efficiencies
They will be expected to provide routine calibrations with the associates to further explain the score
They will be expected to provide ad hoc audits requested by Patient Access leadership, in addition to normal account edits
Qualification
Required
1 to 3 years experience in a similar role
Associates Degree or Equivalent Experience
Certified Revenue Cycle Representative (CRCR) Certification or other approved job relevant certification
Preferred
Knowledgeable in Patient Access Services and Patient Access technology, applications, systems, processes
Knowledgeable in all Microsoft Office products, with an emphasis in Excel
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
Benefits
Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Company
Ensemble Health Partners
Ensemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Thoreau AIBerkshire Partners,Warburg Pincus
2026-06-17Private Equity
2022-03-25Private Equity
2019-05-30Acquired
Leadership Team
Judson Ivy
Founder and CEO
Matt Tormey
EVP Compliance and Risk
Recent News
Modern Healthcare
2026-06-20
2026-06-18
Company data provided by crunchbase