Hyatt Vacation Ownership · 3 weeks ago
Project Director
United States
Full-time
Remote
Director/Executive
2+ years expHyatt Vacation Ownership is seeking a Project Director Marketing & Sales I at Marriott Vacations Worldwide. This role is responsible for executing sales and marketing strategies to achieve budgeted sales volume and customer satisfaction while coordinating effectively between sales and marketing groups.
HospitalityTelecom & CommunicationsTravelInternetTravel Accommodations
Responsibilities
Contributes to the development of long-term function and strategy of the project
Develops culture of excellence in all facets of project operation
Develops and ensures sales and marketing management implements philosophy of tour efficiency and is profit driven (rather than strictly volume driven), while building strong team values
Work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations
Support development of self-generated business by working existing customer base and local community
Evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc
Create and monitor the process of assigning Sales Executives to prospective owners/members
Close sales as appropriate; be the second face for the customer
Manage the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations
Provide information and answer questions for guests regarding specific topics related to vacation ownership, seasonal travel and financing options
Review and approve documentation for a sale
Close deals with the signing of paperwork and notarizing contracts
Handle any overflow from tour waves
Support the presentation and ratification of contracts to new owners
Greet guests and make initial introductions to front desk and/or Sales Executives
Make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers)
Implements and manages daily administrative procedures in compliance with company policy and practical business processes
Forecasts and budgets annual sales targets
Addresses personnel issues in compliance with company policy
Ensures proper communications are maintained with all staff personnel or others associated with project operations. Standard review process participation
Ensures Marketing and Sales departments work together to achieve project goals
Responsible for a positive guest tour experience
Resolves any unresolved guest issues that have been escalated
Monitors guest experience survey data and follow up with department leaders as appropriate
Ensures Sales Gallery meets or exceeds all property standards
Uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash) to evaluate overall project and team effectiveness
Use market analyses (e.g., cost per tour, development plans, and marketing cost by channel and effort) to evaluate the effectiveness of various incentives and programs in order to determine which incentives and programs should be retained
Monitors Budget versus Actual Results (BUVARS) across all departments (e.g., site, regional, and sales and marketing leadership) to evaluate department effectiveness
Negotiates contracts and work with vendors
May work directly with local Marriott Hotel General Managers and Area Vice President
Develop future managers while implementing company directed self-development programs
Coaches, manages and leads direct reports
Measures the performance of the marketing and sales departments against goals and holds them accountable
Rewards and recognizes manager performance (e.g., way-to-go letters, personal bests)
Motivates managers to increase production and performance
Observes and identifies direct report areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring)
Oversee the development and/or update of sales training manuals and sales process enhancements (e.g., Eagle Flight Plans, Resource Guides)
Conducting formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans
Manages associate performance, developing performance plans for associates below expectation (progressive discipline)
Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates
Mediates conflict between teams (e.g., within marketing or sales teams, between marketing and sales teams)
Provides guidelines for empowering associates to make decisions regarding guest experience and service issues
Reviews various training programs prior to implementation
Reviews and approves policies and procedures pertaining to workflow, lead distribution, reward, recognition, and discipline
Participate in recruiting (e.g., make internal announcements to managers in order to generate referrals, monitor online and print ads, intervene in personnel selection matters if needed)
Ensure hiring managers follow personnel selection protocols
Develop compensation plans for marketing and sales teams that maximize production
Understands and abides by applicable local regulations around sales and marketing activity
Updates plans and actions to prepare for management meetings
Report work-related accidents, or other work-related injuries/illnesses immediately upon occurrence to manager/supervisor or lead
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Completes appropriate safety training and certifications to perform work tasks
Qualification
Required
Bachelor's degree or 4 years of equivalent work experience; minimum 2 years' experience in a similar position
Incumbent is required to maintain an active and in good standing professional Real Estate License, where mandated by law
Proficiency in reading, writing, and communicating verbally in English (additional language may be required in certain locations)
Physical Ability - Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift
Work Schedules - Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays
Leadership Competencies: Professional Demeanor, Problem Solving and Decision Making, Communication, Adaptability
Managing Execution Competencies: Planning and Organizing, Driving for Results, Building and Contributing to Teams
Building Relationships Competencies: Coworker Relationships, Customer Relationships, Fostering Inclusion
Generating Talent and Organizational Capability Competencies: Talent Management, Organizational Capability
Learning and Applying Personal Expertise Competencies: Applied Learning, Technical Acumen, General Sales Location Operations, Business Acumen, Applied Business Knowledge, Administration and Management, Basic Competencies, Basic Computer Skills, Mathematical Reasoning, Oral Comprehension, Reading Comprehension, Writing
Work in contact with the general public using strong communication and customer service skills
Benefits
Relocation Provided
Company
Hyatt Vacation Ownership
Hyatt Vacation Ownership offers access to global travel experiences through a diverse portfolio of boutique residential-style retreats in unique destinations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Taylor
Group CEO
Ed Crovo
COO
Company data provided by crunchbase