Bricklayer AI · 3 weeks ago
Customer Experience Engineer
United States
Full-time
Remote
Senior Level
$140K/yr - $160K/yrBricklayer AI is the first multi-agent LLM-based AI solution that integrates autonomous AI specialists with human experts for enhanced security operations. The Customer Experience Engineer will work cross-functionally to implement customer operational goals, ensure successful deployments, and drive long-term value creation through effective workflows and integrations.
Computer Software
Responsibilities
Partner closely with Account Executives to:
Lead deep technical discovery sessions to understand customer security operations environments, workflows, priorities, and operational pain points
Communicate solution architectures that align Bricklayer’s platform capabilities with customer operational objectives and security tooling ecosystems
Deliver compelling demonstrations, workshops, and proof-of-value engagements grounded in meaningful customer use cases and measurable operational outcomes
Translate platform capabilities into clear technical and business value for practitioners, operational leaders, and executive stakeholders
Help customers envision how governed agentic operations can improve operational scale, consistency, and efficiency
Own the technical customer journey from deployment through operational maturity and expansion by:
Leading onboarding and deployment activities to ensure rapid customer time-to-value
Implement core operational workflows across alert triage, investigation, enrichment, threat intelligence, vulnerability management, and response operations
Driving integration validation, workflow orchestration, and operational testing across customer environments
Enable customers to operationalize agentic workflows within real-world security processes and governance models
Provide ongoing training and enablement to customers that drive understanding and self-sufficiency with the Bricklayer platform over time
Partner with Customer Success to optimize customer deployments, improving operational effectiveness, analyst efficiency, and workflow scalability
Identifying opportunities for expansion based on demonstrated customer outcomes and operational adoption
Define and standardize high-value security operations use cases supported by the Bricklayer platform
Build reusable “gold standard” workflows, procedures, and operational patterns that scale across customers
Translate real-world security operations processes into structured workflows executable by AI agents and human operators
Continuously refine workflows to improve speed, accuracy, governance, and operational consistency
Partner with Product and Engineering to improve workflow abstraction, repeatability, and scalability
Own the translation of customer operational realities into actionable product and engineering requirements
Ensure real-world deployments directly influence platform evolution, roadmap prioritization, and architectural decisions
Identify operational friction points, scalability gaps, governance requirements, and workflow limitations observed in customer environments
Partner closely with Product and Engineering to prioritize improvements that increase customer value realization and platform scalability
Eliminate repetitive manual workarounds by driving scalable solutions into the core product platform
Act as an operational voice of the customer across the organization
Build internal systems, tooling, playbooks, and deployment methodologies that enable scale without proportional headcount growth
Transform successful customer deployments into repeatable operational templates and best practices
Support partner enablement and deployment standardization across strategic relationships
Contribute to customer-facing thought leadership around the future of governed agentic security operations
Help define operational maturity models and measurable success metrics for customer adoption
Qualification
Required
Deep cybersecurity operations experience across SOC workflows, SIEM, EDR, SOAR, TIP, incident response, threat intelligence, or vulnerability management
Proven ability to deploy complex technical solutions within enterprise security environments
Experience operating across both presales and post-sales customer-facing technical functions
Strong understanding of APIs, integrations, workflow automation, and operational orchestration
Ability to translate ambiguous customer problems into structured, repeatable operational solutions
Strong customer communication skills across technical practitioners, operational leadership, and executive stakeholders
Experience operating within early-stage or high-growth companies where processes and responsibilities evolve rapidly
Strong systems thinking and operational problem-solving mindset
Preferred
Experience with AI-driven or agentic security platforms
Familiarity with prompt engineering, workflow automation platforms, orchestration systems, or multi-agent architectures
Background integrating cloud and on-prem security technologies across enterprise environments
Experience driving operational transformation initiatives within security organizations
Benefits
Equity options
Paid time off
Health benefits package
Company
Bricklayer AI
Bricklayer AI was created to help security operations teams keep pace with AI-driven threats and an ever-expanding attack surface by introducing a coordinated, agent-based approach to the SOC.
Founded in 2023
11-50 employees
H1B Sponsorship
Bricklayer AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2024 (1)
Funding
Current Stage
Early StageTotal Funding
$7.5MKey Investors
Tech Square VenturesAWS & Crowdstrike Cybersecurity Accelerator
2025-10-22Seed· $5M
2025-02-24Non Equity Assistance
2024-05-02Pre Seed· $2.5M
Leadership Team
Adam Vincent
Founder & CEO
Recent News
Company data provided by crunchbase