Concentrix · 2 weeks ago
QA Analyst
United States
Full-time
Remote
Mid Level
$75K/yr - $95K/yr
3+ years expConcentrix is a leading provider of customer engagement services, and they are seeking a QA Analyst to ensure the accuracy and reliability of reporting dashboards and performance metrics. The role involves comprehensive testing, validation of dashboard functionality, and collaboration with various teams to enhance reporting quality.
Customer ServiceInformation TechnologyTelecom & CommunicationsOutsourcingSoftwareAppsMessagingSalesTelecommunicationsUX Design
No H1B
Responsibilities
Perform comprehensive testing of dashboards, scorecards, and reporting solutions prior to deployment
Validate dashboard functionality, filters, drill-through capabilities, date controls, and user interactions
Ensure visualizations display accurate and consistent data across all reports
Conduct regression testing following dashboard enhancements, bug fixes, or platform updates
Document and track defects through resolution
Verify the accuracy of marketing KPIs and calculations
Reconcile dashboard metrics against source systems (CRM systems, and data warehouses)
Validate business logic, calculated fields, and data transformation processes
Identify discrepancies, investigate root causes, and collaborate with technical teams to resolve issues
Develop and maintain QA documentation, testing procedures, and validation checklists
Create repeatable testing methodologies to improve reporting quality and efficiency
Recommend improvements to dashboard design, data governance, and reporting processes
Support the implementation of quality standards for analytics and reporting deliverables
Partner with Analytics, Data Engineering, Business Intelligence, and Account teams to understand reporting requirements
Participate in requirement reviews and provide feedback on testability and data quality considerations
Clearly document findings and communicate issues, risks, and recommendations to stakeholders
Assist in user acceptance testing (UAT) activities and release validation
Qualification
Required
Bachelor's degree in Analytics, Marketing, Business, Information Systems, Statistics, or a related field
3+ years of experience in Quality Assurance, Business Intelligence, Analytics, or Data Validation
Experience testing dashboards, reports, or data-driven applications
Strong understanding of automotive data and automotive program performance measurement
Experience working with BI and reporting tools such as Power BI, Tableau, Looker Studio, Domo, Qlik
Advanced proficiency in Microsoft Excel and data validation techniques
Strong analytical, problem-solving, and troubleshooting skills
Exceptional attention to detail and ability to identify inconsistencies in large datasets
Excellent communication skills; willingness to coordinate and communicate with offshore resources
Preferred
Knowledge of SQL and data querying techniques
Experience testing APIs, ETL processes, or data pipelines
Understanding of data warehousing concepts and cloud analytics platforms
Experience with defect tracking and project management tools such as Jira, Azure DevOps, or Asana
Benefits
Incentives that align with individual and company performance
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
1995-01-01Series Unknown
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology Services
Recent News
2026-07-14
Company data provided by crunchbase