Foundever · 3 weeks ago
Principal Systems Engineer Job Details | Foundever®
United States
Full-time
Remote
Lead/Staff
7+ years expFoundever™ is a global leader in the customer experience (CX) industry. The Principal Systems Engineer is a critical technical resource responsible for the end-to-end lifecycle management, optimization, and strategic evolution of the global enterprise server and infrastructure environment.
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Responsibilities
Advanced Infrastructure Management & Optimization: Lead the comprehensive administration, maintenance, and optimization of complex Microsoft Windows Server environments (including Active Directory, DNS, DHCP, IIS, etc.). Manage the full lifecycle of physical and virtual servers across production, development, and training environments, optimizing system performance, scalability, and reliability through capacity planning, load balancing, and resource optimization. Works closely with the Principal Architects to make sure the teams are building cohesive strategies. Collaborates and makes proposals for regional systems engineering teams. Introduces technology across the systems engineering discipline
Virtualization Expertise: Design, implement, and maintain highly available and performant virtualized server infrastructures, primarily utilizing VMware vSphere (ESXi, vCenter, vSAN, vMotion, HA/DRS) technologies
Strategic System Design & Architecture: Drive the planning, evaluation, and evolution of infrastructure solutions. Evaluate and recommend hardware, software, and services based on business requirements and technical considerations. Identify opportunities for infrastructure consolidation, virtualization, and/or migration to reduce costs and improve efficiency. Ensure that system designs adhere to industry best practices, security standards, and regulatory requirements. Develop detailed design specifications, solution proposals, and architectural recommendations for mission-critical systems
Project Leadership & Management: Lead IT projects from inception to completion, including planning, resource allocation, scheduling, and coordination. Manage project budgets, timelines, and risks, ensuring projects are delivered on time and within budget
Complex Incident & Problem Management (Level 2/3): Provide expert-level (Level 2/3) support for complex server and application incidents, performing in-depth root cause analysis, implementing resolutions, and executing re-engineering efforts to prevent recurrence. Troubleshoot complex technical issues, identify root causes, and implement solutions to resolve them
Monitoring & Proactive Management: Implement monitoring and alerting areas and thresholds to proactively identify and address potential issues before they impact operations
Change & Release Management: Serve as a key contributor and sometimes lead in Foundever's Change Implementation Management (CIM) processes, ensuring all infrastructure changes are meticulously planned, documented, and executed in accordance with established standards
Documentation & Knowledge Management: Create and maintain detailed, high-quality documentation including architectural diagrams, system configurations, standard operating procedures (SOPs), application dependencies, and security baselines. Facilitate knowledge transfer within the team
Cross-Functional Collaboration & Consultation: Partner effectively with cross-functional teams, stakeholders, and vendors to define project goals, scope, and deliverables. Provide expert technical consultation, guidance, and leadership on all infrastructure-related services and projects
Mentorship & Technical Leadership: Take on additional leadership responsibilities, mentor and coach team members, sharing knowledge, best practices, and troubleshooting techniques. Lead projects and initiatives to improve system performance and efficiency
Security & Compliance Support: Contribute to security assessments and audits to identify security gaps and recommend remediation measures, ensuring the security posture of our systems
Other relevant work as assigned
Qualification
Required
Minimum of 7+ years of progressive experience in server administration, systems engineering, or a related infrastructure role, with at least 3 years in a senior or lead capacity
Experience in solutioning and design
Thorough knowledge of systems operations, security and disaster recovery principles
In depth knowledge of IT regulatory compliance, i.e. HIPPA, PCI, GDPR, etc
A commitment to quality work and the motivation to deliver that work in a fast-paced environment
Demonstrable expert-level proficiency in designing, implementing, and managing Microsoft Windows Server Infrastructure and Architecture (e.g., Active Directory, DNS, Group Policy, PowerShell scripting, IIS, Windows clustering)
Mandatory, in-depth hands-on experience with VMware vSphere (ESXi, vCenter, vSAN, vMotion, HA/DRS, VUM) in large-scale enterprise environments
Proven ability to oversee and maintain highly available and reliable server infrastructures, consistently achieving 99.99% uptime objectives or higher
Track record of successfully recommending, designing, and implementing significant architectural improvements focused on compatibility, scalability, performance, security, and automation
Extensive experience leading and managing medium to complex, multi-disciplinary IT projects within server infrastructure, often spanning various technical domains and functional groups
Exceptional problem-solving skills with the ability to lead complex incident and problem resolution, drive root cause analysis, and implement effective preventative measures
Strong ability to articulate complex technical issues and solutions clearly and concisely to diverse audiences (technical and non-technical), both orally and in writing
Bachelor's Degree in Computer Science, Information Systems, Information Technology, or a closely related technical field is required
Required Certifications (or demonstrable equivalent knowledge): Microsoft Certified: Windows Server Hybrid Administrator Associate (or relevant newer Microsoft Server certification replacing MCSA). VMware Certified Professional (VCP-DCV) in Data Center Virtualization
Preferred
Merger and Acquisition experience is a plus
Project Management a plus
Highly Desired: Practical experience with Linux server administration (e.g., Red Hat, Ubuntu) and enterprise-grade backup and recovery solutions (e.g., Veeam, Commvault, Rubrik)
Advantages: Familiarity with cloud platforms (e.g., Azure, AWS, GCP) and experience in hybrid cloud environments, IaaS, STaaS, PaaS, SaaS
Experience with scripting and automation tools beyond PowerShell (e.g., Python, Ansible) is a plus
Preferred Certifications (a strong advantage): Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, or relevant AWS/GCP cloud certifications. ITIL Foundation certification. CompTIA Linux+, Red Hat Certified System Administrator (RHCSA), or other Linux-related certifications. Certifications in enterprise storage or backup solutions
Benefits
Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Continuous learning and development opportunities in a dynamic, remote work environment.
Attractive salary and benefits package.
A supportive team culture with opportunities for occasional travel for training and industry events.
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
10001+ employees
H1B Sponsorship
Foundever has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
50%
Represents job field similar to this job
Engineering and Development
Accounting and Finance
Marketing
Trends of Total Sponsorships
*2024 (2)
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
Global COO
Claire Calmejane
EVP, General Manager EMEA Sales, UK & I, French & Benelux
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