Blue Cross Blue Shield of Massachusetts · 3 weeks ago
Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote
United States
Full-time
Remote
Entry LevelBlue Cross Blue Shield of Massachusetts is hiring Dental Provider Service Representatives for their Dental Provider Services Division. In this role, you will resolve dental provider inquiries regarding claims, eligibility, and benefits via phone, while contributing to the achievement of divisional and corporate goals.
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No H1B
Responsibilities
Assess, identify, and resolve a provider and / or partner internal inquires in a timely and professional manner
Resolve provider inquiries within the departmental quality and business metric goals established
Research and handle complex requests in an appropriate time frame with effective follow-up
Review and manage personal inventory, in a timely manner, including aged inquiries
Communicate in a clear and concise manner to providers’, peers and all levels of leadership
Contribute to the achievement of divisional and corporate goals
Comply with corporate, division, and team policies and guidelines
Educate providers’ on electronic technology and track trends for process improvements
Continually develop telephone techniques and research skills through self-assessment and constructive feedback
Monitor performance indicators in relation to individual, team, and divisional goals
Participate in workgroups and attend meetings to represent the division as required
Share innovative and creative solutions that result in increased levels of provider satisfaction
Foster a team-based environment by participating in various activities that lead to Associate support and provider satisfaction
Qualification
Required
Minimum HS Diploma or GED is required
Stellar attendance and punctuality
Strong verbal and written communication skills in addition to being a team player are a must
Must be self-motivated and possess strong organizational and multi-tasking abilities in order to meet strict guidelines
Must be able to provide service designed to meet the customer's needs, showing empathy and the ability to apply reasonableness
Must have a personal commitment to high quality performance through integrity, accountability, compassion, and teamwork
Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.)
Strong navigational skills with multiple systems and current knowledge of technology
Preferred
At least 1 year experience working in a direct contact, customer service environment preferred
Call Center experience, highly desired
Benefits
Eligible for increase after successful completion of training.
Opportunities for continued salary growth as skills progress via our career progression model
Annual raise/bonus based on performance
Competitive Pay, Benefits, 401K & More!
Daytime Work Hours: Monday-Friday 8:30AM-4:30PM
No weekends or holidays!
3 Weeks Vacation Time + Wellness Time + Personal Days
Professional development & career opportunities at BCBSMA after 15 months of service
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Company
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Massachusetts is a state licensed private health insurance company.
Founded in 1937
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sarah Iselin
President and Chief Executive Officer
Sophie Clarke
Chief Strategy Officer
Recent News
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