Help Scout · 3 weeks ago
Brand Designer
United States+1 more
Full-time
Remote
Mid Level
$95K/yr - $105K/yrHelp Scout builds software for relationship businesses, and they are seeking a Brand Designer to join their in-house marketing team. The role involves producing high-quality design work and collaborating with various teams to enhance brand awareness and visual content.
Customer ServiceSoftwareTechnical Support
No H1B
Responsibilities
You'll join Brand Creative, working closely with our Principal Brand Designer to produce high-caliber design across multiple workstreams
You'll design ads and social graphics that expand Help Scout's brand awareness into new audiences — layouts built to stop the scroll and perform across formats
You'll contribute to bigger brand builds, like our new editorial content hub and sub-brands (including our podcasts), helping push them forward alongside the team
You'll partner with Product Marketing to make product content visually compelling across channels
You'll balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks
Over time, you'll grow into shaping the brand system itself as your craft deepens
Qualification
Required
You're a stellar visual designer honing your craft, with a keen eye for composition, typography, and detail
You're curious and consultative — you see feedback from teammates and cross-functional partners as a gift that's critical to your work's success
You bring motion and web design chops alongside strong static fundamentals, and you're fluent in Figma
You communicate clearly and lean on async techniques to move multiple projects forward at once
You know when to leverage AI and other time-saving approaches, and you're comfortable breaking work into manageable chunks
You embrace ambiguity and find ways to create clarity — for yourself and your teammates
Benefits
Competitive salary and an internal, transparent salary formula based on market data
Flexible time off – you choose the holidays and vacations that make sense for you
12 weeks of fully paid parental leave for all new parents, including adoption and foster care
A home office stipend to help you get set up and productive
A co-working stipend up to $300 a month if you choose to work out of your house
A yearly professional development stipend of $1,800 to help you grow in your craft
If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.
Company
Help Scout
Help Scout develops help desk software for business.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$27.98MKey Investors
Lead Edge CapitalFoundry Group
2021-01-31Series B· $15M
2017-02-07Series B· $6.18M
2015-03-18Series A· $6M
Leadership Team
Denny Swindle
Co-Founder & CTO
Shawna Fisher
Chief Operating Officer
Recent News
2026-04-15
2025-09-19
Company data provided by crunchbase