Simbe · 3 weeks ago
Robotics Deployment and Support Engineer - Contract
United States
Full-time, Contract
Remote
Mid, Senior Level
$6,000/mo - $6,000/moSimbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations. They are seeking a Robotics Deployment & Support Engineer to manage the full deployment lifecycle for new retail locations, ensuring quality and efficiency in the installation and configuration of their robotic systems.
Artificial Intelligence (AI)RetailRoboticsRetail TechnologySales Automation
Responsibilities
Manage the full deployment lifecycle for assigned retail locations: pre-deployment verification, physical installation coordination, network configuration, digital setup, and handoff to operations. Own quality and timeline for each deployment
Confirm all site requirements are met prior to deployment — including network credentials, docking locations, traversal area definitions, and hardware readiness. Identify and resolve blockers early to protect deployment timelines
Coordinate remote contractors via chat and voice through the physical installation process. Provide timely, clear support to field teams and ensure deployment procedures are followed consistently
Configure robots for new sites including traversal pattern setup, schedule management, and route mapping. Validate initial performance against quality thresholds across decode accuracy, OOS detection, price verification, location coverage, and upload speed
Diagnose and resolve issues across network connectivity, hardware, and software encountered during deployment. Triage root causes systematically and escalate with clear documentation when needed
Build scripts, workflow automations, or lightweight internal tools to reduce manual effort in the deployment process — including pre-deployment checklists, status tracking, configuration validation, and reporting. Use AI-assisted development to accelerate tooling where applicable
Develop and maintain QA checks for deployment readiness and early operational performance. Identify patterns in deployment failures and build detection or prevention mechanisms
Maintain accurate records of deployments, issues, and resolutions in Jira and Confluence. Contribute to deployment playbooks and continuously improve procedures based on field learnings
Qualification
Required
Experience in a technical operations, deployment, or field support role in robotics, retail technology, IoT, or similar
Strong troubleshooting skills across network, software, and hardware issues
Ability to manage multiple concurrent deployments and deadlines in a fast-paced environment
Demonstrated experience using scripting (Python, bash, or similar) or automation tools to reduce manual operational work
Proficiency with Linux-based systems and basic networking (TCP/IP, Wi-Fi, VPN)
Experience using AI tools to accelerate investigation, analysis, or workflow automation
Strong written and verbal communication for coordinating remote field teams and stakeholders
Familiarity with Atlassian tools (Jira, Confluence, Opsgenie)
Availability to work a weekend-inclusive schedule, ideally Friday-Tuesday or Thursday-Monday, to support weekend deployments
Preferred
Experience with chat support or field coordination platforms (Front, Zendesk, Hiver, or similar)
Knowledge of ROS or other robotics frameworks
Familiarity with QA processes, performance reporting, and Excel/Google Sheets-based data analysis
Experience building internal tooling or workflow automation for operational processes
Retail technology background (POS, inventory, WMS)
Benefits
Equity compensation
Full range of medical, financial, and/or other benefits
Company
Simbe
Simbe, the global leader in retail shelf digitization, is the trusted partner for retailers confronting today's most critical challenges: 66% of "out-of-stock" items hidden within stores, 90% of pricing errors missed by manual audits, and 95% labor attrition.
Founded in 2014
51-200 employees
H1B Sponsorship
Simbe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
100%
Represents job field similar to this job
Engineering and Development
Trends of Total Sponsorships
*2025 (4)
2024 (4)
2023 (2)
2022 (3)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$104MKey Investors
Goldman Sachs AlternativesEclipseVenrock
2024-10-24Series C· $50M
2023-07-13Series B· $28M
2022-07-25Convertible Note
Leadership Team
Bradley Bogolea
Co-founder & CEO
Jeff Gee
Co-Founder and CDO
Recent News
Company data provided by crunchbase