Quartz Health Solutions · 2 weeks ago
Manager, Enrollment
United States
Full-time
Remote
Senior Level
5+ years expQuartz Health Solutions is seeking a Manager, Enrollment to lead a team responsible for delivering exceptional enrollment services. In this role, you will oversee daily operations, drive process improvements, and ensure a seamless member experience.
HealthcareHealth InsuranceProperty & Casualty InsuranceHealth CareInsurance
No H1B
Responsibilities
Lead, coach, and develop the Enrollment team while fostering a culture of engagement, accountability, and continuous improvement
Ensure appropriate staffing, workload distribution, training, and performance management to meet operational and service-level goals
Oversee enrollment operations, including workflow management, inventory monitoring, quality assurance, productivity, and timeliness metrics
Identify and implement process improvements that enhance operational efficiency, accuracy, customer experience, and regulatory compliance
Analyze operational data and performance reports to identify trends, address issues, and support informed decision-making
Collaborate with internal stakeholders, technical teams, and business partners to resolve system and process challenges, support projects, and implement enhancements
Lead departmental participation in strategic initiatives, process improvements, and cross-functional projects
Ensure compliance with organizational policies, regulatory requirements, HIPAA standards, and confidentiality guidelines
Provide oversight of customer experience for internal and external stakeholders, ensuring high-quality service and issue resolution
Qualification
Required
Bachelor's Degree and 5 years of experience working with health insurance
Associate's Degree and 8 years of experience working with health insurance
High School Equivalency and 11 years of experience working with health insurance
Must have three (3) years of experience leading a unit within a health insurance environment
Benefits
Robust total rewards package
Opportunity to lead and develop a high-performing team
Influence process improvement and operational excellence initiatives
Collaborate with leaders across the organization on strategic business initiatives
Lead, coach, and develop the Enrollment team while fostering a culture of engagement, accountability, and continuous improvement
Ensure appropriate staffing, workload distribution, training, and performance management to meet operational and service-level goals
Hardware and equipment will be provided by the company
Candidates must have access to high-speed, non-satellite Internet to successfully work from home
Opportunity for career advancement
Professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships
Company
Quartz Health Solutions
Quartz is a locally rooted, provider-owned health plan that connects coverage with care.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christine Senty, J.D.
President and CEO
Jeffrey Butcher
Senior Vice President & Chief Financial Officer
Company data provided by crunchbase