DIRECTV · 2 weeks ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$18.02/hr - $24.71/hr
1+ years expDIRECTV is a leading provider of entertainment services, and they are seeking a Customer Service Representative to support their customers. In this role, you will cultivate and retain customers by addressing inquiries, resolving issues, and providing a positive customer experience.
Media and EntertainmentVideoService Industry
Responsibilities
Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
Utilize various systems and tools to assist customers
Use sales expertise to make recommendations according to customer’s needs
Utilize operational systems to process purchases of all products and services
Use solid problem-solving skills to identify and solution customer’s technical issues
Demonstrate strong verbal and written communication skills
Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST). Some holiday coverage and occasional overtime may be required
Qualification
Required
6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
An ability to deliver regular and reliable attendance
Good listening skills and the ability to effectively communicate under pressure
Extensive knowledge of our products and services
Being self-motivated and comfortable working in a fast-paced environment
Demonstrate strong verbal and written communication skills
Ability to support our customers during working hours (M-F 5:55AM – 8:00PM, Sat/Sun 6:55AM – 8:00PM MST)
Some holiday coverage and occasional overtime may be required
Benefits
Bonus (if applicable)
Benefits
FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
25% off AT&T Cell Phone Service
Health benefits
Paid time off
Discounts on products and services
Work-from-home opening if within 75 miles of the work center at 4900 Technology Ct., Missoula, MT 59808
Company
DIRECTV
DIRECTV has continually evolved our product, best-in-class content and service to provide customers an industry-leading video offering.
10001+ employees
H1B Sponsorship
DIRECTV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
3%
Represents job field similar to this job
Customer Service and Support
Engineering and Development
Product Management
Marketing
Management and Executive
Creatives and Design
Trends of Total Sponsorships
*2026 (17)
2025 (66)
2024 (52)
2023 (30)
2022 (82)
2021 (31)
Funding
Current Stage
Late StageLeadership Team
Amy Leifer
Chief Advertising Sales Officer
Recent News
2026-05-31
Company data provided by crunchbase