BALIN TECHNOLOGIES LLC · 3 weeks ago
Conversational AI Architect-Telecom Customer Retention Agent
United States
Full-time
Remote
Lead/StaffBALIN TECHNOLOGIES LLC is a company focused on innovative technology solutions, and they are seeking a Conversational AI Architect to develop a customer retention conversational agent. The role involves designing various aspects of the agent, including guardrails and escalation protocols, while leading a team.
Computer Software
Responsibilities
Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA
Qualification
Required
Architect and design a customer retention conversational agent on Google CXAS
Defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs
Leading an offshore pod alongside an onsite BA
Primary Skills: Google CXAS / Contact Centre AI (Dialog flow CX, Agent Assist), conversational AI / agent design, guardrails & escalation flow design, prompt/context engineering, telecom domain (retention, churn, offers)
Secondary Skills: Solution architecture, BA collaboration & requirement translation, quality control/testing frameworks, reusable configuration design, GCP services, integration with vendor-managed business systems
Company
BALIN TECHNOLOGIES LLC
At Balin Technologies LLC, we are driven by innovation, excellence, and a deep commitment to helping businesses transform through technology.
Cumming, Georgia, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase